Technical Writer

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OtherTechnical Writer

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Quick Summary

Key Responsibilities

Bachelor's degree or equivalent practical experience. At least 3 years of experience in developing, managing, and maintaining technical and process documentation. Minimum

Requirements Summary

Must have experience in internal documentation development Must have experience editing content written by engineers. Familiarity with cloud technologies, such as AWS and GCP.

Technical Tools

OtherTechnical Writer

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

Responsibilities

~1 min read

→Plan, create, organize, and maintain technical and process documentation.
→Ensure content is kept up to date and meets the style guide.
→Edit, clarify, and proofread documents written by others to ensure content meets writing guidelines.
→Create runbooks for internal teams.
→Develop user and admin guide s for internal tools.
→Organize content such that it is easy to find and maintain.
→Create architectural documentation, workflows, runbooks, release notes, and troubleshooting information.
→Create training material, such as procedures, videos, and tutorials.

Bachelor's degree or equivalent practical experience.
At least 3 years of experience in developing, managing, and maintaining technical and process documentation.

Requirements

~1 min read

Must have experience in internal documentation development
Must have experience editing content written by engineers.
Familiarity with cloud technologies, such as AWS and GCP.
Excellent ability to explain complex technical ideas in terms appropriate for the audience.
Able to work independently and in a team environment.
Experience in working with multiple cross-functional teams in a fast-paced environment.
Proven self-starter capable of using the Five9 software and researching content, including gathering information from SMEs.
Proven experience in JIRA, Confluence, Articulate 360, Sharepoint, and Salesforce
Proven experience creating alert runbooks
Experience in developing knowledge base articles for customer support cases
Experience using and documenting Grafana and Loki related information

Requirements

~1 min read

Basic understanding of a wide range of technology subjects, including Telephony Networking, contact centers, and DevOps.
Knowledge of ITIL concepts, such as Problem, Change and Incident Management
Experience following the department style guide.
Experience in video creation tools.
Basic understanding of managing content in GitLab.
Experience using command-line tools.