Manager, Ocean Operations

At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year. 

The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us.

As Manager, Ocean Operations, you'll play a critical role in Flexport's mission to make global trade easy for everyone. Flexport today connects over 10,000 clients and suppliers across 109 countries, and you'll lead our ocean gateway operations in Thailand — managing a team of operations specialists while partnering closely with customers, ocean carriers, and trucking providers, as well as cross-functional teams across the company, to drive performance and growth in the market.

• Lead, coach, and develop a team of ocean operations specialists, fostering a culture of performance, accountability, and continuous improvement
• Set clear expectations and support team growth, helping individuals perform at their best
• Act as the primary escalation point for operational issues, ensuring fast and effective resolution

• Use Flexport allocation tools to actively route cargo to ocean carrier contracts with optimal cost, transit time, and allocation availability
• Prepare presentations and analysis for monthly and quarterly partner review processes
• Create enablement resources to ensure internal teams can efficiently manage shipments in and out of Thailand

• Build and maintain an operational performance framework, including processes and tools to measure ocean partner performance across the Thailand market
• Drive performance management of freight forwarding, customs partners, and ocean carriers using global metrics, targets, dashboards, and reporting
• Define and refine operational performance and product adoption metrics in alignment with Account Management, Global Operations, and Operational Excellence teams

• Serve as a trusted advisor and coach to partners — continuously identifying gaps and developing solutions focused on process standardisation
• Identify partner training needs and design and execute training programmes to drive operational quality
• Build strong relationships with global stakeholders, managing competing priorities and influencing outcomes across teams

• Challenge the status quo when logic and data call for it — if something is broken, take ownership and fix it
• Contribute to process improvement initiatives that drive quality and consistency across operations

• Bachelor's degree in Logistics, Supply Chain, Business, or a related field
• 9+ years of experience in professional logistics or supply chain operations
• 2–3 years of leadership experience managing an operations team
• Hands-on experience in ocean export operations, particularly TPEB (Trans-Pacific Eastbound) shipments from East Asia to the US and Canada
• Demonstrated passion for technology, with the ability to quickly learn, adopt, and adapt to evolving tools, systems, and digital environments
• Strong analytical skills with the ability to generate data-driven insights that inform decisions and strategy
• Excellent communication, interpersonal, and organisational skills
• Commercial acumen with the ability to identify win-win operational and business opportunities
• Proven experience managing programmes and initiatives end to end
• A proactive, compliance-first mindset — you understand the importance of operating within a heavily regulated industry
• Courage to challenge existing processes and drive meaningful change

At Flexport, our ability to fulfill our mission of making global commerce easy and accessible relies on having a diverse, dedicated and engaged workforce. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.

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