Flight Centre - Office Manager & Event Coordinator - New York, USA

Flight Centre Travel Group (FCTG) is one of the world’s largest travel retailers and corporate travel managers. The company, which is headquartered in Brisbane, Australia has company-owned leisure and corporate travel business in 23 countries, spanning Australia, New Zealand, the Americas, Europe, the United Kingdom, South Africa, the United Arab Emirates and Asia. FCTG also operates a global corporate travel management network, which extends to more than 90 countries through company-owned businesses and independent licensees. The company opened its first leisure travel shop in Sydney, Australia in 1982 and listed on the Australian Securities Exchange in 1995.  Our purpose is to “open up the world for those who want to see”. Every day, we give people all around the world the opportunity to experience something really amazing – travel!

To learn more about Flight Centre Travel Group please click HERE

We’re looking for an organized and people-focused Office Manager to help create a first-class experience at our Bryant Park, New York office. In this role, you’ll ensure employees, customers, and guests feel welcomed and supported from the moment they walk through the door. As a key member of the Property team, you’ll take the lead on coordinating internal meetings and events while helping foster a fun, positive, and engaging workplace environment for everyone. This is an ideal opportunity for someone who thrives in a dynamic office setting and enjoys bringing people together through thoughtful planning and exceptional hospitality.

• →Work closely & proactively with Americas Executive Team (AET) to coordinate meetings & events as required.
• →Work closely with FCTG Property Team and building manager to ensure repairs are carried out in a timely manner.
• →Assist President and other AET members with various tasks as needed.
• →Organize hotels, transport, meeting venues, restaurant reservations, catering and other requests for out-of-town visitors and guests.
• →Handle general administrative tasks as needed.
• →Ensure AV equipment throughout the office is fully functional and help trouble shoot with IT department if and when repairs or issues need to be resolved.
• →Coordinate with other office & event coordinators on a frequent/regular basis.
• →Ensure the office is clean, tidy, and organized always.
• →Ensure office is always stocked with applicable stationery and refreshments.
• →Ensure branding and signage is always current and well maintained.
• →Support the planning of small to medium-sized meetings end-to-end with quick turnarounds, coordinating logistics from planning through post-event reconciliation
• →Build and manage event registration websites and mobile apps using Cvent; implement standardized processes to meet deliverables and customer SLAs
• →Conduct venue sourcing and submit RFPs; negotiate hotel and supplier contracts to secure optimal terms and manage commission payments
• →Serve as a point of contact for stakeholders, clients, and delegates; respond professionally within agreed timeframes and exceed service expectations
• →Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive

• Post secondary certification relating to office, meeting & event management is preferred but not mandatory
• Previous office manager with meeting & event organizing experience preferred but not mandatory
• Executive assistant experience preferred
• Experience working with senior management preferred
• Well organized & confident
• Ability to work under pressure
• Ability to work as part of a team and also individually
• Must be proactive and demonstrate initiative & resourcefulness
• Ability to think fast and troubleshoot problems if & when they arise
• Calm and professional appearance and manner at all times
• Ability to network and create relationships with external vendors such as hotels, restaurants & caterers etc to ensure a positive
• experience for all involved
• Ability to balance quality & value
• Proficient with Microsoft suite of products (ie: Word, Excel & PowerPoint)
• Demonstrate a reasonable level of competency with technology in order to understand how meeting & board room AV equipment functions and have the ability to trouble shoot with IT department as needed