Luxury Travel Collection: Event Operations & Project Manager

Queenslandmid

OtherEvent Operations Manager

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Quick Summary

Key Responsibilities

Lead end-to-end event execution and operations across a portfolio of concurrent events, including logistics, timelines, supplier and venue management, registration, attendee communications,

Technical Tools

OtherEvent Operations Manager

Embark on an extraordinary journey with our prestigious luxury travel collection, where you will play a pivotal role in shaping a new era of bold innovation and unique collaboration.

As the Event Operations & Project Manager, you are responsible for operational excellence and flawless event execution across the Division’s event portfolio, enabling the establishment and growth of a standalone Events Business while driving member engagement, partner ROI, and commercial revenue.

What you will be doing:

Lead end-to-end event execution and operations across a portfolio of concurrent events, including logistics, timelines, supplier and venue management, registration, attendee communications, on-site delivery, and bump-out coordination
Manage event budgets, expense reconciliation, compliance, and contingency planning while building strong relationships with stakeholders, partners, clients, and suppliers to ensure seamless event delivery and positive brand representation
Support the expansion of the event portfolio through the delivery of satellite, regional, and cluster events that increase member engagement, attract new customers, and drive preferred product sales
Develop premium member experiences, workshops, and exclusive access opportunities while providing event planning support, trusted supplier access, templates, and best-practice guidance to members
Collect and analyse event data, including attendance, engagement, revenue, partner activation outcomes, and member satisfaction, to support reporting, relationship management, and demonstration of ROI
Develop scalable event systems, templates, and processes while leading post-event reviews, surveys, and continuous improvement initiatives to enhance operational efficiency and event delivery

Our Ideal Candidate:

Minimum 5 years' experience in event management, travel, tourism, or membership organisations
Demonstrated experience managing multiple concurrent events from planning through to post-event evaluation
Proven experience in vendor negotiation and supplier relationship management
Commercial acumen with hands-on experience in budget management and financial reporting
Proficiency in event management software, EA platforms, and Microsoft Office Suite
Valid driver's licence and willingness to travel domestically and occasionally internationally

What you'll Enjoy:

🙋🏾‍♀️Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work® Australia New Zealand Pty Ltd

👐🏽 Our People: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability 

🎉Development: Individualised Learning & Development pathway options

🏆Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more

🌏Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more

💎Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within  

🥦Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym

🌞Mental Health: Support and Employee Assistance Program for staff and family

🎉Social: Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Bangkok in 2026)  

🙏🏼 Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave

💚Sustainability: The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment