WalkMe Implementation Manager - South Bank, QLD

Queenslandmid

Implementation ManagerProject & Program Management

0 views0 saves0 applied

Apply Now

Quick Summary

Key Responsibilities

Assess needs fast, design creative solutions, measure results, and iterate to drive better outcomes Own the WalkMe backlog and roadmap,

Technical Tools

Implementation ManagerProject & Program Management

About the Opportunity

Our company is powered by people and by software. It is crucial to our organisation that employees and software work together seamlessly, to drive operational efficiency, ensure productivity and manage costs. This individual will lead the Change and Adoption team's WalkMe capability and support the execution of digital adoption initiatives across Flight Centre Brand, to ensure the organisation is getting the most out of its digital assets.

As the Digital Adoption Lead, you will be responsible for helping the business strategically drive adoption and engagement with our enterprise software. You will work closely with stakeholders throughout the organisation, including the FCB PMO team, Operations and Learning and Development, to develop and execute a holistic strategy based on value and impact with a strong focus on user experience. You are responsible for the efficiency and effectiveness of WalkMe-related systems and processes, productivity, data integrity, process consistency, documentation and training.

Candidates must be based in Brisbane, or willing to relocate.

What you will be doing:

Assess needs fast, design creative solutions, measure results, and iterate to drive better outcomes
Own the WalkMe backlog and roadmap, keeping delivery prioritised and aligned to business value
Design and build WalkMe content grounded in real instructional design and adult learning principles
Facilitate discussions and build stakeholder consensus, from first pitch through to final sign-off
Measure and evaluate impact against KPIs, proving the ROI your work delivers
Set the standard for WalkMe governance and best practice, and coach Digital Adoption Specialists to the same bar
Act as the go-to WalkMe expert, shaping how the platform is used today and where it goes next

We would love to hear from you if you have:

WalkMe building experience
Familiarity with software deployment, APIs and system integrations
HTML, CSS and/or JavaScript experience (desirable)
1-3 years' implementation or professional services experience at a SaaS company (desirable)
Ability to facilitate discussions and build consensus around a strategic direction
Ability to prioritise and deliver across multiple stakeholders based on value to the business
Background in UX design, L&D, change management or project management is an advantage
Bachelor Degree in IT related field (desirable) or 3 years IT industry experience

What you'll Enjoy:

🙋🏾‍♀️Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work® Australia New Zealand Pty Lt

👐🏽 Our People: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply. This includes Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability, regardless of age, race, gender, gender identity or expression, sexual orientation, or veteran status

🎉Development: Individualised Learning & Development pathway options

🏆Exclusive Staff Discounts: Accessible via our employee-only portal with over 500 of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more

🌏Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more

💎Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within  

🥦Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym

🌞Mental Health: Support and Employee Assistance Program for staff and family

🎉Social: Regular awards nights, social team building and industry events, with the opportunity to attend global conferences (Bangkok in 2026)  

🙏🏼 Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave

💚Sustainability: The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment

Please note: applications can only be considered by candidates who are based, and have the right to work, in Australia without restriction or requiring visa sponsorship. Remote working options are not available for this position.