Dispute Initiation Associate
OtherAssociate
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Quick Summary
Overview
* Properly handle customer incoming calls withing department service level agreement, ensuring Reg.
Technical Tools
OtherAssociate
* Properly handle customer incoming calls withing department service level agreement, ensuring Reg. E compliance
* Accurately record customer reason for disputing transactions
* Properly respond to customer inquiries regarding existing disputes
* Research transaction entry modes and additional data
* Meet assigned deadlines and goals
* Regular and predictable attendance and punctuality
* Other duties as assigned
* Accurately record customer reason for disputing transactions
* Properly respond to customer inquiries regarding existing disputes
* Research transaction entry modes and additional data
* Meet assigned deadlines and goals
* Regular and predictable attendance and punctuality
* Other duties as assigned
Position level will be dependent upon internal and external experience
Physical Requirements:
* Must be able to remain in a sitting stationary position for extended periods of time
* Constantly operate a computer and other office machinery
* Ability to lift up to 25 pounds
* Must be able to remain in a sitting stationary position for extended periods of time
* Constantly operate a computer and other office machinery
* Ability to lift up to 25 pounds
FCBI is an equal opportunity employer.
* At least 18 years of age
* High school diploma or equivalent
* Working knowledge of Microsoft Office and general office equipment
* Able to communicate in a professional manner verbally and in writing
* Able to work independently to meet deadlines but remain flexible
* Well-organized, with sharp attention to detail
* Ability to maintain productivity, focus, and meet strict deadlines amid frequent interruptions
* Strong customer service skills (both internal and external customers)
* Must successfully pass background investigation according to company policy
* Must be able to get along with co-workers and work effectively in a team environment
* High school diploma or equivalent
* Working knowledge of Microsoft Office and general office equipment
* Able to communicate in a professional manner verbally and in writing
* Able to work independently to meet deadlines but remain flexible
* Well-organized, with sharp attention to detail
* Ability to maintain productivity, focus, and meet strict deadlines amid frequent interruptions
* Strong customer service skills (both internal and external customers)
* Must successfully pass background investigation according to company policy
* Must be able to get along with co-workers and work effectively in a team environment
Location & Eligibility
Where is the job
Support Services - Killeen, United States
On-site at the office
Who can apply
US
Listing Details
- Posted
- September 28, 2026
- First seen
- September 28, 2026
- Last seen
- September 28, 2026
Posting Health
- Days active
- 0
- Repost count
- 0
- Trust Level
- 55%
- Scored at
- September 28, 2026
Signal breakdown
freshnesssource trustcontent trustemployer trust
External application
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