People & Culture Generalist

The People & Culture Coordinator (PCC) is responsible for supporting the HR department in delivering exceptional employee services and maintaining operational efficiency in a fast-paced eCommerce environment. This role will manage various HR administrative functions, including responding to employee inquiries, processing access requests, and supporting employee engagement initiatives. The PCG will play a key role in ensuring a positive employee experience while maintaining compliance with company policies and labor regulations.

• →Serve as the primary point of contact for employees, answering general HR-related questions regarding I-9 documentation, leaves of absence (LOA), benefits, payroll, system access, and badge replacements.
• →Provide administrative support to the HR team, including data entry, document processing, and maintaining HR records.
• →Assist in onboarding and offboarding processes, ensuring all necessary documentation is collected and processed efficiently.
• →Maintain accurate and up-to-date employee records in HRIS systems to ensure compliance with company policies and labor regulations.
• →Support employee engagement initiatives by coordinating HR-related events.
• →Assist in monitoring HR compliance, maintaining records, and ensuring adherence to labor laws, company policies, and best practices.
• →Handle basic employee relations matters by addressing inquiries and escalating concerns to HR leadership when necessary.
• →Support LOA tracking and administration, ensuring timely communication and proper documentation.
• →Partner with HR team members to enhance internal processes and improve the employee experience.

• Associate or bachelor’s degree in human resources, business administration, or a related field preferred.
• 3+ years of experience in an administrative or HR support role, preferably within a fast-paced environment.
• Familiarity with HR best practices, employment laws, and compliance requirements, including I-9 verification and LOA policies.
• Strong communication skills with the ability to interact effectively with employees at all levels of the organization.
• Proficiency in Microsoft Office Suite (Word, Excel)
• Ability to manage multiple tasks efficiently while maintaining accuracy in a fast-paced setting.
• Strong problem-solving skills and a proactive approach to handling employee concerns.

The physical demands described here are representative of those that must be met by PCC. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

• Sitting/Standing: Will be required to sit for extended periods while working at a desk, using a computer, and attending virtual meetings. Occasional standing may be required during in-person meetings or when visiting different departments.
• Walking: The role may require walking through the warehouse or office space to engage with associates, observe operations, or attend team meetings.
• Typing and Computer Use: Frequent use of a computer, keyboard, and mouse for email correspondence, data entry, and accessing HR software. This includes typing for long periods to update records, create reports, and communicate with employees.
• Communication: Clear verbal communication is necessary, including speaking with employees in person, on the phone, or via video conferencing. Active listening skills are required to understand employee concerns and provide effective support.
• Light Lifting: Occasionally it may be required to lift or move items such as files, small office equipment, or boxes up to 15 pounds when assisting with department-related tasks or organizing materials.
• Visual and Auditory Demands: Ability to visually review documents and reports, as well as monitor employee performance and wellbeing through meetings, observations, and discussions. Hearing and understanding verbal communication is essential for effective interaction with employees.