Customer Service Executive - Mobile

United Kingdom·Shoreham-by-SeaFull-timemid

OtherCustomer Service Executive

0 views0 saves0 applied

Apply Now

Quick Summary

Key Responsibilities

Handle customer queries across phone, email and face-to-face Resolve billing,

Requirements Summary

✅ Genuinely cares about customers and wants to deliver a great experience ✅ Communicates brilliantly and has a confident,

Technical Tools

OtherCustomer Service Executive

Customer Service Executive | Deliver Outstanding Customer Service & Build Lasting Relationships

(Internal Job Level Reference: Associate)

At Focus Group, we believe work should be about more than just a job. Our CEO lives and breathes three simple words: Earn, Learn and Have Fun - that’s exactly what we want our people to experience.

We’re a fast-growing technology business providing tailored IT solutions to businesses across the UK. With a £1bn valuation, 30,000+ customers, 1,300+ employees and 20 offices, there’s a lot happening at Focus Group and we’re just getting started.

Now we're looking for a Customer Service Executive to join our Mobile team in Shoreham-by-Sea.

Responsibilities

~1 min read

You'll be one of the key people our Mobile customers turn to, making sure they receive an outstanding experience from start to finish.

Handle customer queries across phone, email and face-to-face
Resolve billing, technical and service queries
Manage complaints and find solutions that leave customers feeling heard and valued
Aim for 'one call resolution', taking ownership of issues wherever possible
Build strong customer relationships through empathy and excellent communication
Work closely with our Sales team, suppliers and mobile networks to get things resolved
Keep customer information and tasks up to date and work within agreed SLAs

It's a busy role, so you'll need to be comfortable juggling priorities, staying calm under pressure and taking ownership when things don't go to plan.

Requirements

~1 min read

What makes you a great fit?

We're looking for someone who:

✅ Genuinely cares about customers and wants to deliver a great experience

✅ Communicates brilliantly and has a confident, professional telephone manner

✅ Loves solving problems and doesn't give up when things get complicated

✅ Is organised and resilient, with the ability to manage a busy workload

✅ Works well with others and brings positive energy to the team

You'll ideally have previous customer service experience, with experience handling complaints, billing or technical queries being a bonus. CRM experience and good knowledge of Microsoft Office would also be beneficial.

What We Offer

~1 min read

Why Focus Group?

We're ambitious, we're growing, and we want our people to grow with us.

You'll join a team where learning is encouraged, achievements are recognised and having fun is genuinely part of our culture. Whether that's developing your skills in your current role or taking your career in a completely new direction, there are opportunities to grow throughout the business.

Our values guide everything we do:

And while we work hard to deliver brilliant results for our customers, we believe you should enjoy the journey too.

🎂 Birthday leave
🌴 25 days’ holiday + holiday trading
💸 100s of retail & gym discounts
💚 Employee Assistance Programme
🏆 Recognition rewards, including overseas trips
Plus plenty more...

We welcome all applications. If you don't meet every requirement but have the right attitude, passion and desire to learn, we'd still love to hear from you.

We welcome all applications and if you struggle to apply online, please contact us for a chat, or email us directly. We can make any reasonable adjustments to the working environment to ensure all employees are included and can work safely in our offices.