Laundry Lead

LAUNDRY LEAD 

Job Summary 

Responsible for leading laundry operations, including washing, drying, folding, and distribution of linens to ensure all facilities are consistently stocked and guest-ready. This role leads laundry staff to complete work efficiently, safely, and with excellent internal customer service. 

Essential Duties and Responsibilities 

1. Operations & Facility Readiness 

• Lead daily laundry operations to ensure timely processing of linens for cabins, meeting spaces, and departments  
• Coordinate linen distribution, inventory levels, and par stock to support guest readiness  
• Support room turnovers and seasonal transitions through timely linen availability  
• Monitor and maintain organization of laundry workflow from intake to distribution  

2. Laundry Operations & Equipment 

• Operate and oversee washing, drying, folding, and sorting of linens and laundry items  
• Ensure proper use of chemicals, detergents, and equipment  
• Maintain cleanliness and organization of the laundry facility  
• Perform basic maintenance and troubleshooting of laundry equipment; report repair needs promptly  

3. Leadership & Team Coordination 

• Lead and support laundry staff in daily operations  
• Assign, prioritize, and monitor workflow to ensure timely completion  
• Provide training, guidance, and quality checks on linen standards and processes  
• Support high-demand turnover days and urgent operational needs  

4. Communication, Safety & Support 

• Communicate clearly with housekeeping, accommodations, and other departments regarding linen needs and priorities  
• Report equipment issues, supply needs, and operational concerns through proper channels  
• Ensure safe work practices, including proper handling of chemicals and equipment  
• Maintain organized workspaces, inventory areas, and supply rooms  
• Provide excellent internal customer service to staff and departments  
• Support staff spiritual life activities and perform other duties as assigned  

EDUCATION and/or EXPERIENCE REQUIRED:   

• High school diploma or equivalent 
• 1-2+ year experience in housekeeping or Laundry preferred.  
• Previous leadership or team lead experience preferred.  

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

• Uphold and support the Mission, Vision, and Core Values of Forest Home  
• Demonstrate a growing faith, including the ability to pray with and for others; actively participate in staff spiritual life  
• Maintain a professional attitude through performance, appearance, and demeanor  
• Strong customer service skills with the ability to serve with integrity and alignment to organizational standards  
• Self-starter with strong work ethic and ability to perform high-quality work  
• Strong problem-solving, communication, and organizational skills  
• Ability to lead with accountability and support while working both independently and as part of a team  
• Regular, reliable attendance and ability to work flexible hours, including weekends and evenings  
• Ability to lift up to 25 lbs regularly 
• Valid driver’s license with the ability to safely operate company vehicles and maintain reliable transportation in all types of weather conditions. 
• Signed statement of faith 

SUPERVISORY RESPONSIBILITIES: This position has no supervisory responsibilities. 

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform essential functions of this job. Reasonable accommodations may be made to enable individuals with a disability to perform the essential functions. 

While performing the duties of this job the employee is regularly required to stand, walk, sit, and requires sufficient hand, arm, and finger dexterity to operate office machines. Requires mild physical work; some lifting, pushing, or pulling of objects over 50 pounds. Requires visual acuity to read words and numbers and speaking and hearing ability sufficient to communicate in person or over the phone. 

ADA: The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990. This job description will be reviewed periodically as duties and responsibilities change with business necessity. 
 
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Work involves moderate exposure to unusual elements such as extreme temperatures, dirt, dust, fumes, smoke, unpleasant odors. The noise level in the work environment is usually moderate but can be loud at times. 
 
 

FOREST HOME EMPLOYMENT STATEMENT: Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. All terms and conditions of Forest Home’s at-will employment, duties, and responsibilities are subject to the Forest Home Employee Handbook. 

EQUAL EMPLOYMENT OPPORTUNITY: It is the policy of Forest Home not to discriminate on the basis of race, color, national origin, sex, age or disability in admission and access to, or treatment or employment in its program or activities, as required by section 504 of the Rehabilitation Act of 1973, as amended, the American with Disabilities Act, as amended (to the extent applicable to the Ministry), Title IX of the Educational Amendments of 1972, as amended, Title VII of the Civil Rights Act of 1964, as amended, and the Age Discrimination Act of 1975, as amended, and their implementing regulations. As a religious institution, Forest Home is permitted and reserves the right to prefer employees or prospective employees on the basis of religion. 

FOREST HOME CORE VALUES: 

Surrender to Christ (Romans 12:1-2) 

• Abide with the Lord daily through study of His Word and prayer 
• Surrender to the Lord daily through obedience to His Word 
• Worship the Lord with the Forest Home Community 
• Commit to grow in your faith through regular attendance at a local church 
• Prioritize God, Family, and Work appropriately 
• Be prepared to share your testimony with staff or guests 
• Walk in Biblical purity (1 Timothy 4:12) by rejecting one’s sinful nature 

Love (I Corinthians 13) 

• Display the fruit of the Spirit: love, joy, peace, patience, kindness, goodness, faithfulness, gentleness, self-control (Galatians 5:22) 
• Be respectful to others 
• Demonstrate compassion 

Serve (Philippians 2:3-11) 

• Give generously to God and others through time, talent and treasure 
• Seek to put others’ needs above your own 
• Demonstrate humility in both spirit and deed 
• Actively look for ways to serve 

Walk in Integrity (Titus 2:11-12, Proverbs 4:23-27) 

• Show loyalty to others, even when they are not present 
• Do the right thing, even when others are not present 
• Extend trust and seek to believe the best in others 
• Ask for forgiveness quickly when necessary 
• Be truthful and transparent with others 

Strive for Excellence (Colossians 3:23-24) 

• Demonstrate accountability with time and resources 
• Request and receive training 
• Desire to improve, and challenge others to do the same 
• Commit to exceeding guest expectations 
• Refuse mediocrity 

Engage in Community (I Thessalonians 5:11-13) 

• Seek first to understand before being understood 
• Communicate clearly, empathetically and respectfully 
• Work through conflict Biblically (Matthew 18-15-17) 
• Participate in intentional and purposeful community activities 
• Partner with teammates for the goal of unity and team effectiveness 
• Play and appreciate “campy” fun 
• Faithfully pray for one another 

Innovate (Ephesians 3:20-21) 

• Dream Big 
• Proactively seek solutions 
• Think outside the box 
• Dream, plan and execute new ideas 
• Acknowledge and trust that all things are possible through Jesus Christ our Lord (Matthew 19:26)