Support Desk Technician

United States·New Yorkmid

OtherTechnician

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Quick Summary

Key Responsibilities

2 – 3 Years working of experience in support Collaborative and willing to work as a team Mentoring and training skills Solid working knowledge of computer hardware, Office 365,

Technical Tools

OtherTechnician

Provide support and guidance to level I support technician for complex problems and issues
Collaborate and work with other IT staff (Support, Infrastructure, DevOps) on projects, and support
Provide support for all Desktops, Laptops, Printers, other peripherals and services; including, but not limited to: answering questions, troubleshooting problems, teaching or instructing co-workers regarding software or hardware, communicating policy, and troubleshooting issues
Troubleshoot, research, and analyze each issue to determine the best course for resolution
Resolve low level technical issues and escalate complex issues to the appropriate support group for effective resolution
Provide excellent Customer Service by effectively communicating with user throughout resolution process
Maintains associated records of user issues and problem resolution as per company policy and procedures using the ticketing system
Works on Helpdesk, Information Technology systems and other administrative related projects as assigned

2 – 3 Years working of experience in support
Collaborative and willing to work as a team
Mentoring and training skills
Solid working knowledge of computer hardware, Office 365, and networks
Ability to work independently
Proficient verbal and written communication skills and the ability to create technical documents.
Must be organized and detail oriented.
Strong customer service and problem solving skills
Excellent time management skills, ability to multi-task and prioritize work
Good communication skills