Director, Care Delivery

The Director of Care Delivery is responsible for leading the day-to-day operations of Form Health's clinical care teams to ensure an exceptional patient and provider experience while driving operational excellence and scalability. In this role, the Director of Care Delivery will manage clinical operations throughout care coordination, guiding a group of medical assistants and nurses while maintaining oversight of provider utilization.

The Director of Care Delivery will partner closely with clinical, operational, and technology leaders to optimize workflows, improve efficiency, enhance patient outcomes, and support the continued growth of our virtual obesity medicine practice.

• →Lead and oversee daily operations of multidisciplinary care teams, including care coordinators, medical assistants, and nursing support staff.
• →Develop and implement operational strategies that improve patient access, care quality, and team efficiency.
• →Establish scalable processes and workflows to support organizational growth and evolving patient needs.
• →Accountable for operational performance through key performance indicators (KPIs) and service-level metrics.

• →Oversee provider utilization and capacity management across physicians and advanced practice providers for scheduling efficiency, panel management, and appointment access metrics.
• →Influence workforce planning and drive staffing frameworks to ensure optimal team coverage to meet patient demand.

• →Ensure seamless coordination between care teams and providers throughout the patient journey that enhance patient satisfaction and clinical outcomes.
• →Partner with cross-functional teams to implement new programs, workflows, and technology enhancements.
• →Drive continuous improvement initiatives using data and performance insights in scaling and evolving Form Health's virtual care model.
• →Foster a culture of accountability, collaboration, continuous improvement, and patient-centered care.

• →Support change management efforts and organizational initiatives that improve care delivery and operational effectiveness.

• Bachelor's degree required; Master's degree in Healthcare Administration, Business Administration, or related field preferred.
• 7+ years of progressive leadership experience in healthcare operations, care delivery, or clinical operations.
• 3+ years of experience leading virtual care, telehealth, or digital health operations preferred.
• Experience managing multidisciplinary healthcare teams, including care coordinators, medical assistants, nursing teams, and provider operations.
• Demonstrated success in provider capacity planning, utilization management, and operational performance improvement.
• Strong analytical and data-driven decision-making skills.
• Proven ability to lead teams through growth, change, and process transformation.
• Exceptional communication, collaboration, and leadership skills.

Form Health is committed to creating a culture and environment that celebrates diversity and inclusion, while fostering safety and belonging. This extends from our remote patient care to our corporate offices and everywhere in between. We are looking for team members who want to help us further our Diversity, Equity, and Inclusion (DEI) efforts and who share our attitudes for creating an inclusive, safe, and positive work environment.