IT Support Specialist

Form Health is a virtual obesity medicine clinic delivering physician-led, evidence-based care for obesity and related cardiometabolic conditions. Obesity affects more than 40% of U.S. adults, and as GLP-1 medications reshape the field, Obesity and Cardiometabolic Medicine is in a period of rapid growth and opportunity. Form Health is at the forefront of that shift, building a clinical model that combines rigorous, personalized medical care with the technology to make it accessible at scale. Every Form Health patient works closely with a dedicated multidisciplinary Care Team, including board-certified physicians (many ABOM-certified, and endocrinologists), advanced practice providers, and Registered Dietitians who together deliver comprehensive, one-on-one treatment that includes nutrition, behavioral health, physical activity, and FDA-approved medication, if appropriate. Through our mobile app, patients engage in regular video visits along with text messaging, photo journaling, and personalized educational content. We hold ourselves to the highest standards of clinical care and to treating every individual with empathy and respect.

Founded in 2019, Form Health is a venture-backed, mission-driven company partnering with leading employers and health plans to expand access to high-quality, guideline-based obesity and cardiometabolic care nationwide. We're deeply invested in our core value of putting patients first, and equally committed to building a culture where every employee is valued and we learn and grow together.

We are seeking an IT Support Specialist who is passionate about delivering exceptional technical support and creating a best-in-class employee experience. You'll serve as the first point of contact for IT support, helping employees resolve technical issues quickly while ensuring they have the tools, access, and resources they need to be productive.

You'll support a modern cloud-based IT environment, assisting with user onboarding and offboarding, endpoint support, identity and access management, and administration of a broad portfolio of SaaS applications. This role reports to the Head of IT, but you will work closely with Security, People Operations, Clinical, and other business teams to provide reliable, secure, and friendly IT support across the organization.

• Provide outstanding Tier 1 and Tier 2 technical support through our IT service desk, delivering a friendly, professional, and customer-first experience.
• Troubleshoot hardware, software, identity, endpoint, and SaaS application issues from initial request through resolution.
• Manage and prioritize support requests to ensure timely resolution and a positive employee experience.
• Communicate clearly with employees, keeping them informed throughout the support process and ensuring a positive support experience.
• Escalate complex issues when appropriate while maintaining ownership and follow-through.

• Deliver a seamless onboarding and offboarding experience by preparing user accounts, devices, software access, and ensuring employees are set up for success from day one through their last day.
• Provision, modify, and deprovision employee accounts across a variety of cloud applications.
• Support identity and access management, including password resets, Multi-Factor Authentication (MFA), and Single Sign-On (SSO).
• Manage user groups, application access, and permissions following security best practices.
• Ensure employees have the appropriate access to perform their roles while maintaining compliance with company policies.

• Prepare, configure, deploy, and support company-issued laptops and peripherals.
• Troubleshoot endpoint issues and coordinate hardware replacements or repairs as needed.
• Maintain accurate IT asset inventory and support equipment logistics for remote employees.

• Administer and support a broad portfolio of cloud-based business applications, including collaboration, productivity, communication, and operational platforms.
• Assist with user provisioning, licensing, permissions, and basic application configuration.
• Troubleshoot user access issues and support application integrations.
• Create and maintain internal documentation and knowledge base articles to improve self-service and team efficiency.

• Identify opportunities to improve IT processes, automate repetitive tasks, and enhance the employee support experience.
• Support IT initiatives and projects, including new application deployments, system rollouts, process improvements, and automation.
• Partner with teammates to improve onboarding, documentation, and operational workflows.
• Stay current on emerging technologies and industry best practices to continually improve the IT environment.

• 3+ years of experience in IT support, Help Desk, or IT administration in a cloud-first environment
• Experience supporting Google Workspace, Okta, or similar identity and collaboration platforms
• Experience supporting macOS devices in a business environment
• Strong troubleshooting skills across hardware, software, identity, endpoints, and cloud applications
• Familiarity with identity and access management concepts, including Single Sign-On (SSO), Multi-Factor Authentication (MFA), and user lifecycle management
• Excellent communication and customer service skills with a passion for helping others
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced, remote environment
• Experience supporting a distributed or remote workforce is preferred
• Experience in a healthcare, HIPAA, or SOC 2 environment is a plus

FORM Health is committed to creating a culture and environment that celebrates diversity and inclusion, while fostering safety and belonging. This extends from our remote patient care to our corporate offices and everywhere in between. We are looking for team members who want to help us further our Diversity, Equity, and Inclusion (DEI) efforts and who share our attitudes for creating an inclusive, safe, and positive work environment.