Norwich Lab Manager

Job Summary: The Norwich Lab Manager will be responsible for managing the repair and calibration services for electrical and temperature equipment. This role involves leading a team of technicians and Lab Admin, ensuring high-quality service delivery, and maintaining compliance with industry standards and regulations. Key Responsibilities: * Team Leadership: Supervise, train, and mentor a team of repair and calibration technicians, fostering a collaborative and high-performance work environment. * Service Management: Oversee the repair and calibration processes, ensuring timely and accurate service delivery to meet customer expectations. * Quality Control: Implement and maintain quality assurance procedures to ensure all services meet industry standards and customer requirements. * Technical Support: Provide technical guidance and support to the team, troubleshooting complex issues and ensuring effective problem resolution. * Employee Engagement : Enhance employee engagement by fostering open communication and recognizing contributions to drive motivation and retention. Conduct regular check-ins and feedback sessions to understand and address employee needs & recognize achievements * Customer Relations: Build and maintain strong relationships with customers, addressing their needs and ensuring satisfaction with services provided. * Process Improvement: Identify and implement process improvements to enhance service efficiency, accuracy, and productivity. * Compliance: Ensure all repair and calibration activities comply with relevant industry standards, regulations, and accreditation requirements (e.g., ISO17025). * Inventory Management: Oversee the management of tools, equipment, and spare parts inventory to support repair and calibration activities. * Documentation: Maintain accurate records of service activities, equipment maintenance, and quality control procedures. * Safety: Promote and enforce a safe working environment, adhering to all safety protocols and guidelines. Qualifications and Experience: * Bachelor's degree in Electrical Engineering, Electronics, or a related field. * Minimum of 5 years of experience in the repair and calibration of electrical equipment, with at least 3 years in a managerial role. * Strong knowledge of electrical equipment, calibration standards, and repair techniques. * Excellent leadership, communication, and interpersonal skills. * Detail-oriented with a strong commitment to quality and accuracy. * Lead and facilitate Kaizen events and FBS tools application (5S, VSM, Standard Work, Problem Solving) * Drive waste reduction, cycle time improvement, and cost productivity initiatives using data-driven approaches * Implement sustainable improvements through standardization and visual management * Proficiency in using service management software and tools. Fortive Corporation Overview Fortive's essential technology makes the world safer and more productive. We accelerate transformation in high-impact fields like workplace safety, build environments, and healthcare. We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in healthcare sterilization, industrial safety, predictive maintenance, and other mission-critical solutions. We're a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to advanced technologies that help providers focus on exceptional patient care. We are a diverse team 10,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact. At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference. At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone. At Fortive, we believe in growth. We're honest about what's working and what isn't, and we never stop improving and innovating. Fortive: For you, for us, for growth. About Fluke Fluke is leading the world in creating software, test tools and technology that will support customers today and in the future. We are a customer-obsessed market leader with a strong reputation for reliability, quality and safety.A wholly owned subsidiary of Fortive Corporation (www.fortive.com), Fluke is a global corporation headquartered in the greater Seattle area. Driven by the successful Fortive Business System, Fluke offers the passion of a startup with the resources of a Fortune 500 company. We are focused on the growth of our individual employees, teams and the Fluke brand. We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@fortive.com. Bonus or Equity This position is also eligible for bonus as part of the total compensation package.