Consumer Lending Titles Processor

FourLeaf's ultimate goal is to provide the best-in-class member and employee experience, and it all begins with two things: hiring incredible people and giving them a great place to work.

The Consumer Lending Titles Processor, a key member of the Consumer Servicing team, is responsible for ensuring a smooth and efficient end-to-end title process for vehicle loans and leases. This role involves processing paid-in-full reports, handling title rejections, managing incoming loan packages and perfected titles, and preparing member title documents. In addition to administrative duties, the position supports both inbound and outbound member and vendor service calls. 

• Perform inventory of new titles to ensure they are complete and accurate with proper owner and lienholder information.
• Manage daily processing of paid-in-full reports to ensure timely and appropriate title and lien releases.
• Review daily file audits and complete follow-up tasks to resolve issues and support lien perfection, which may include interacting with DMV, dealers and vendors.
• Resolve incoming inquiries and escalation issues courteously and professionally via phone and electronic communication.
• Prepare all documentation for lease buyout packages and provide to members.  Guide members through the title transfer process for lease buyouts.
• Collaborate with cross-functional teams to deliver exceptional service to members, vendors, and dealers by ensuring the prompt release of titles and liens.
• Support additional projects and responsibilities as assigned by management, such as testing system enhancements and updating standard operating procedures (SOP’s).

• High School Diploma or GED.
• 2 years of experience focused on auto title processing.
• Proficient in Excel and Word.
• Strong analytical and problem-solving skills.
• Excellent communication and people skills.
• Proficient in Velocity, DNA and ARCos systems.
• Experienced in work with dealerships and third-party vendors.

The estimated salary for this role is $26.35-$30.96 per hour. (FourLeaf Federal Credit Union offers a comprehensive benefits package, including medical, dental, and vision coverage; life and disability insurance; voluntary benefit programs; a 401(k) plan with employer match; reimbursement and wellness programs; and an annual performance-based bonus.) In addition to the salary or hourly rate listed above there may be other compensation & benefits available.

#MP

Along with a comprehensive benefit package, we offer:

• Competitive 401k
• Tuition reimbursement
• Flexible work options
• Volunteer opportunities
• Water Cooler Chats with executive teammates
• Clubs & Sports
• Food truck days

….and more!

FourLeaf Federal Credit Union (FourLeaf) has been committed to the financial well-being of our members for over 80 years. Through our full range of competitive savings and loan products, you can trust us in every step of your financial journey. From applying for a credit card to closing on your mortgage to opening your child’s first savings account, FourLeaf is here to help you reach your financial goals.

We are proud to be an award-winning place to work! Some of our recent recognitions include Certified Great Place to Work 2024-2025, America’s Greatest Midsize Workplaces 2025, and Fortune’s Best Workplaces in Financial Services & Insurance 2024. 

As a credit union, our vision is to enrich the lives of our members, employees, and communities. Since 2002, we have been an integral community partner through our charitable giving and community development programs in New York and beyond.