Director, People & Culture - Workday Transformation Product Manager

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

• Serve as the Product Manager for Workday, accountable for ensuring progress against execution of the P&C Workday innovation roadmap, partnering with the P&C Leadership team to ensure the transformation approach provides the greatest impact to improve data integrity and operational efficiency.

• Partner with Technology (TID), the platform owner, to drive the transformation of our Workday technology tool in line with new global processes, ensuring stability, scalability, and user adoption.

• Translate operational and business needs from P&C COEs and P&C Business Partners into clear business requirements, process maps, acceptance criteria and digital workflows, factoring in integration requirements.
• Partner closely with the Finance team to develop business requirements and workflows to support end-to-end data accuracy, reporting integrity and seamless integrations to payroll and other critical platforms.
• Establish and manage Workday platform governance, including intake, prioritization, sequencing, approval and decision forums for P&C enhancement requests.
• Provide business requirements for integrations and automations.

• Partner with Technology (TID) to synchronize system development with process transformation while taking advantage of Workday platform capabilities.
• Collaborate with P&C COEs (Talent Acquisition, Talent Management, Total Rewards) to ensure process alignment and system enablement.
• Work closely with P&C Business Partners to ensure that operational changes meet real-world needs in both corporate and property settings.
• Facilitate ongoing alignment across stakeholders through governance forums and clear decision-making mechanisms.

• Partner with relevant subject matter experts to develop training, change management and adoption plans that support successful execution and sustained use of new processes.

• Bachelor’s degree required.
• 10+ years of progressive experience in P&C Operations within global organizations.
• Prior hands-on experience launching or significantly enhancing an HR operations model within a P&C environment.
• Extensive, hands-on Workday experience as Product Manager across multiple Workday modules (Core HCM, Recruiting, Performance, Talent, Compensation & Benefits).
• Hands-on experience with complex Workday configuration and integration execution.
• Hands-on experience designing a human capital reporting and analytics capability leveraging Workday’s functionality.
• Proven success in driving Workday transformation at significant scale aligned with process redesign and change adoption.
• Experience operating across corporate and field environments in complex, multi-region structures (hospitality, retail, or service industries preferred).
• Demonstrable experience balancing global P&C operational best practices with regional requirements.
• Strong track record of partnership with Technology teams (platform owners), COEs, P&C Business Partners and Finance teams to deliver integrated outcomes.
• Strong project leadership skills, with the ability to lead complex technology-enabled transformation work through strong planning, execution and stakeholder engagement. Effectively manages change by influencing adoption, minimizing disruption and ensuring successful embedment.
• Ability to balance operational detail with strategic thinking in a fast-paced environment.
• Exceptional communication and influencing skills with senior leadership.

Annual Base Salary Range: $160,000 – $180,000 CAD + additional rewards as part of the total compensation package.

This role will be a Hybrid working model, which will require 3 days per week in the Four Seasons Corporate Office located at 1165 Leslie Street, Toronto, Ontario #LI-Hybrid