Guest Experience Intern - Four Seasons Resort Mallorca at Formentor (Season 2027)

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the role 

The Guest Experience Intern supports the Guest Experience and Front Office teams in delivering personalized, memorable, and seamless experiences throughout the guest journey. This internship offers hands-on exposure to guest engagement, service personalization, and cross-department collaboration, focusing on anticipating guest needs and enhancing satisfaction at every touchpoint. 

 
The Guest Experience Intern plays an active role in upholding the hotel’s service standards while developing a strong foundation in luxury hospitality and guest experience management. 

What you will do 

• Welcome and engage guests in a warm, professional, and proactive manner, ensuring they feel valued from arrival to departure.  

• Support the creation of personalized guest experiences by identifying preferences, special occasions, and individual needs.  

• Assist guests with inquiries related to hotel services, facilities, operating hours, in-house events, and key personnel.  

• Provide recommendations and information about the city, local attractions, restaurants, and cultural experiences.  

• Respond to guest requests and feedback in a timely and professional way, escalating or supporting service recovery when needed.  

• Collaborate with Front Office, Concierge, Guest Services, Housekeeping, and F&B teams to ensure seamless service delivery.  

• Support reservations, special requests, and coordination of guest experiences and amenities when required.  

• Maintain a visible presence in the lobby, greeting guests and offering assistance proactively.  

• Assist with administrative and operational Guest Experience tasks as needed.  

What you bring 

• Education: High school education or equivalent experience.  

• Service Passion: Genuine enthusiasm for hospitality and delivering personalized guest experiences.  

• Guest-Centric Mindset: Ability to anticipate needs and tailor services to create memorable stays.  

• Communication Skills: Strong interpersonal and communication skills with a professional and approachable attitude.  

• Attention to Detail: Ability to notice guest preferences and ensure consistency in service delivery.  

• Teamwork: Collaborative approach and willingness to support different departments.  

• Problem-Solving Skills: Ability to handle guest interactions calmly and effectively.  

• Languages: Reading, writing, and oral proficiency in English and Spanish; additional languages are an asset.  

• Flexibility: Willingness to work rotating shifts, including weekends and holidays.  

• Legal Requirement: Authorization to work in Spain. 

Degree: Currently enrolled in Hospitality, Tourism, Business Administration, or a related field. 

Languages: Fluency in both written and spoken English and Spanish.  

 
What we offer:  

• Competitive Salary, wages, and a comprehensive benefits package. 

• Excellent Training and Development opportunities. 

• Complimentary Accommodation at other Four Seasons Hotels and Resorts. 

• Complimentary Dry Cleaning for Employee Uniforms. 

• Complimentary Employee Meals. 

• Discounts at our hotel restaurants. 

• Discounts on local services. 

• Possibility of accommodation and transportation to work (at a reduced cost). 

• Mental Health Support: 24/7 access to professional and confidential psychological assistance. 

Schedule & Hours: Seasonal contract, full Time, 40 hours per week, with consecutive and rotating shifts (including early mornings, days, evenings and weekends).