10d ago

(On-Call) Concierge

Four Seasons Los Angelesmid

ConciergeHospitality & Tourism

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Quick Summary

Overview

About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better,

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ConciergeHospitality & Tourism

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

A sun-filed urban oasis in the heart of Los Angeles stands a city icon, buzzing with the energy and excitement of one of the most diverse destinations in the world. When you’re not out roaming the Hollywood Hills, shopping on Rodeo Drive and exploring our city’s notable art museums, settle in and unwind at Four Seasons Hotel Los Angeles at Beverly Hills. Soak up the sun at our resort-style pool, savour award-winning Italian cuisine at Culina Ristorante and discover a new level of wellness at our Spa – or in the comfort of your very own guest room.

To create a culture and a work ethic based on the Golden Rule, giving our people a framework to pursue a superior international service culture.   

Responsibilities

~1 min read

Job duties include but are not limited to:

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Respond to a wide variety of guest requests by accurately assessing the guest needs and adding personal recommendations to achieve maximum customer satisfaction while complying with all Four Seasons’ policies.
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Ensure desk collateral and information for restaurants, museums, attractions, maps, and other local attractions are updated and current.
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Knowledgeable in local activities such as theatre, sports, concerts, shows, special exhibits, and sightseeing.
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Establish close contact with vendors in these areas in order to provide information, ticketing, and reservations for guests.

Requirements

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Ideal candidate will have:

Previous 2-5 years’ experience as a Concierge or Guest Relations
High degree of analytical abilities
Exceptional Computer skills
Outstanding communication and presentation skills

We offer:

Hourly Rate: $31.56
Free On-Site Parking
Training Program, Tuition Reimbursement
Excellent Training and Development opportunities
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meals

Schedule:

On-Call: AM/PM Shifts
Mut be Flexible with hours
Holidays and Weekends pref

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal