Part Time Overnight Communications Agent - Four Seasons Santa Barbara

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

We are seeking for a passionate and driven Part Time Overnight Communications Agent to join our team and significantly contribute to reopen our newly remodeled resort in the American Riviera, Santa Barbara!  

• →Answer and action several telephone call inquiries in an efficient and friendly manner, using guest names and routing calls to proper extensions.
• →The ability to provide all information regarding hotel facilities, hours of operation, key personnel, special activities, and functions in the hotel. 
• →Determine what a potential guest is looking for in room accommodations and participate in problem solving situations while keeping the Reservations Supervisor and Manager well informed. 
• →Utilize Golden, our guest profile system, to ensure maximum accuracy and recognition.
• →Handle all guest interactions via phone calls, emails, messenger, or faxes with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; telephone and facsimile services, hotel services, hours of operations, reservations details, key hotel personnel, in-house events, directions, etc.  

• Written, spoken and reading proficiency in the English language.  
• Written, spoken and reading proficiency in the Spanish language preferred. 
• Computer knowledge: should be comfortable in PC applications: Word, Excel, e-mail. Will train on hotel-specific software. 
• Education: High School Diploma. 
• Experience: previous Reservations and/or Front Office on High Volume Call Center. 
• Strong Customer Service and Communication Skills. 
• Strong Interpersonal Skills 

• Part -Time position
• Expected to work two overnight shifts
• Flexible availability required, including weekends and holidays, based on business needs
• Schedule may vary as the resort operates 24 hours a day, 365 days a year

**Legal authorization to work in the United States is required.