Retail Associate

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

Retail Associate – The Outpost

About the role: 

This role is responsible for the customer experience at the new Four Seasons retail store. Ensuring our guests have a smooth shopping and checkout experience. This role will assist the Store Manager to ensure all store areas are well maintained and the guest experience is at the expected level. 

What you will do:  

Customer Service 
Greet and assist customers in a friendly and professional manner. Help customers select products that suit their preferences. 

Product Knowledge: 
Maintain a deep understanding of the product range and brand lifestyle culture. Provide detailed information about the products to customers, answering any questions regarding products or equipment. 

Sales: 
Actively contribute to achieving sales targets. Upsell and cross-sell products while maintaining a high standard of service. 

Store Presentation: 
Ensure the store is always clean, organized, and visually appealing. Regularly check stock levels and communicate with the team regarding replenishment needs. 

Cash Handling: 
Accurately process sales transactions, handle cash and card payments, and issue receipts. 

Stock Management: 
Assist in stock receiving and inventory control. Ensure that stock is stored correctly and that products are rotated. 

Customer Relations: 
Build and maintain positive relationships with customers, ensuring they leave the store satisfied and likely to return. 

Brand Representation: 
Uphold the values and standards of the Four Seasons brand in every interaction with customers. Ensure that all communication, appearance, and actions reflect the luxury and elegance of the brand.  

What you bring: 

• Minimum 1+ years in guest/customer service role, luxury retail experience preferred. 

• Passion for ski culture, luxury retail clothing and customer service. 

• Strong guest service experience and the ability to work well and maintain organization in a fast-paced environment. 

• Requires knowledge of the ability to operate computer equipment, POS system and Microsoft applications. 

• Ability to stand for 8 hours and lift up to 50lbs. 

• Fluency in English is required for this location and this job requires applicants to have current work authorization in the in the United States. 

• This is a full-time position.  

• A successful candidate will have a flexible schedule, and the ability to work morning, afternoon and evening shifts, weekends, and holidays.    

Learn more about what it is like to work at Four Seasons Resort and Residences Vail, visit us:  

• http://fourseasons.com/vail/phots-and-videos// 

• We Are Four Seasons Video 

• http://jobs.fourseasons.com/ 

• https://www.linkedin.com/company/four-seasons-hotels-and-resorts  

• https://www.facebook.com/FourSeasonsJobs  

• https://twitter.com/FourSeasonsJobs  

We look forward to receiving your application!