Retail Manager

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

Four Seasons is powered by its people: individuals who seek to grow, reach new heights and treat others as they would wish to be treated. Around the world, our teams create exceptional experiences for guests, residents and partners through luxury with genuine heart. We believe extraordinary guest experiences begin with an equally extraordinary employee experience and a culture built on care.

We recognize familiar faces, welcome new ones and create meaningful connections with the people and places around us. Whether working, staying, living or discovering with Four Seasons, every interaction is an opportunity to create an impression that lasts a lifetime.

Set along the unspoiled coastline of Miches, Four Seasons Resort and Residences Dominican Republic at Tropicalia will bring Four Seasons service, authentic Dominican warmth and a deep sense of place to one of the country’s most remarkable destinations. As part of our pre-opening team, you will help shape the culture, systems and guest experience from the very beginning.

Four Seasons Resort and Residences Dominican Republic at Tropicalia is seeking a Retail Manager to join our pre-opening team. Reporting to the Director of Spa and Wellness, this position will lead the resort’s retail operations, curating a distinctive product assortment, delivering personalized guest experiences and driving sales and profitability while maintaining exceptional standards of presentation and service.

• →Participate in pre-opening activities, including defining retail workflows, supporting store setup, selecting operating equipment and establishing policies, procedures and service standards.
• →Curate a distinctive merchandise assortment aligned with the Tropicalia identity, Four Seasons standards and the preferences of resort guests and residents.
• →Identify and develop relationships with qualified local and international designers, artisans, brands and suppliers.
• →Highlight authentic Dominican products and craftsmanship through thoughtful storytelling, presentation and responsible sourcing.
• →Recruit, onboard, train, schedule, coach and develop the Retail team, creating a culture of genuine care, product knowledge and sales excellence.
• →Lead daily store operations, including opening and closing procedures, point-of-sale transactions, cashiering, inventory control and stockroom organization.
• →Maintain exceptional visual-merchandising standards, ensuring displays are fresh, organized, relevant and consistent with the resort’s luxury positioning.
• →Establish sales targets and monitor revenue, conversion, average transaction value, inventory turnover and other performance indicators.
• →Maintain accurate merchandise records, purchase orders, pricing, receiving documentation, transfers, markdowns and inventory adjustments.
• →Conduct regular physical inventories and cycle counts and investigate discrepancies, damage, shrinkage and slow-moving stock.
• →Manage product ordering and replenishment to maintain appropriate inventory levels while minimizing excess stock and missed sales opportunities.
• →Engage personally with guests and residents, providing knowledgeable recommendations and creating personalized shopping experiences.
• →Respond promptly and professionally to guest requests, product inquiries, returns and other service opportunities.
• →Partner with Purchasing, Finance, Spa, Rooms, Guest Experience, Marketing and other departments to support promotions, activations and resort experiences.
• →Monitor labor and operating expenses and prepare sales, inventory and performance reports while identifying opportunities to improve profitability.

• College degree or equivalent professional experience in Retail Management, Merchandising, Business Administration, Hospitality or a related field.
• Three to five years of progressive luxury retail, resort retail or boutique-management experience, including previous leadership responsibility.
• Strong knowledge of retail operations, buying, merchandising, inventory management, point-of-sale systems, cashiering and financial controls.
• Proven ability to achieve sales goals, develop a team and create personalized client relationships within a luxury environment.
• Strong commercial judgment, organization, creativity and attention to detail.
• Proficiency with Microsoft Office, computerized point-of-sale systems and retail inventory platforms.
• Excellent written and verbal communication skills in English and Spanish.
• Flexibility to work evenings, weekends and public holidays according to guest and resort needs.

You will join a cohesive pre-opening team with opportunities to build a successful career with global potential. This position will be based at the resort in Miches, with participation in pre-opening activities in Punta Cana as required. Adaptability, sound judgment and attention to detail will be essential, and the schedule may reflect operational and guest needs, including evenings, weekends and public holidays.

Four Seasons is committed to an inclusive workplace where people are respected, valued and encouraged to be themselves. We look forward to receiving your application.