Foxitsoftware2mo ago

Senior Customer Support Engineer

Skopje · SkopjeFull-timesenior

Customer SupportSupport Engineer

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Quick Summary

Overview

Foxit is remaking the way the world interacts with documents through advanced PDF technology and tools. We are a leading global software provider of fast, affordable,

Technical Tools

Customer SupportSupport Engineer

Foxit is remaking the way the world interacts with documents through advanced PDF technology and tools. We are a leading global software provider of fast, affordable, and secure PDF solutions that are used by millions of people worldwide. Winner of numerous awards, Foxit has customers in more than 200 countries and global operations. We have a complete product line and an exciting and aggressive development schedule. Our proven PDF technology is disrupting the status quo establishment and has accelerated our company growth. We are proud to list as customers Google, Amazon, and NASDAQ, and with your skills and help, we plan to add many more. Foxit has offices all over the world, including locations in the US, Asia, Europe, and Australia.

For more information, please visit https://www.foxit.com.

About the Role:

Foxit, a leading provider of innovative PDF products and services, is looking for technically skilled candidate with excellent interpersonal skills for technical support position. Technical support representative will troubleshoot technical issues, provide timely customer feedback, and support the roll-out of new applications, among other duties.

Moreover, technical support officers need to talk to customers directly, as well as create written documentation, requiring excellent written and verbal communication.

Job Title: Senior Customer Support Engineer

Location: Skopje, North Macedonia

Work Mode: Hybrid (2-3 days from office)

Technical Support Responsibilities:

· Identifying software solutions

· Troubleshooting technical issues

· Diagnosing and repairing faults

· Installing and configuring software

· Speaking to customers to quickly get to the root of their problem

· Providing timely and accurate customer feedback

· Talking to customers through a series of actions to resolve a problem

· Following up with clients to ensure the problem is resolved