Senior Customer Support Engineer

Vercel is the agentic infrastructure company, freeing people and agents to ship what's next. For more than a decade we've helped builders move from idea to production with speed, security, and exceptional developer experience.

Now we're scaling our products for both agents and people to ship and run software, built in the open and trusted by OpenAI, PayPal, Ramp, Supreme, and millions of developers worldwide.

For location-specific details, please connect with our recruiting team.

• →Solve interesting, technically complex cases for Vercel customers.
• →Troubleshoot issues alongside Engineering; identify and drive fixes and mitigations.
• →Partner with Product, Solutions, and Customer Success to provide guidance internally and externally.
• →Develop and improve internal tools and scripts that increase team efficiency.
• →Specialize in a given product area (v0) and act as a domain owner within the team.
• →Improve existing documentation and create new runbooks, guides, and internal processes.
• →Assist Customer Success Managers with Enterprise requests and escalations.

• You lead by example and provide feedback to mentor other members of the team.
• You have hands-on experience using Vercel and v0 as a platform.
• You have modern development and architecture experience in the AI or web space (e.g., building LLM-powered apps, web services, or production web applications) and can explain these concepts to others.
• You have prior customer support experience in a technical role: troubleshooting customer cases, writing clear solutions, and proactively problem-solving.
• You enjoy engineering solutions to resolve root causes of recurring problems.
• You have strong written and verbal communication; able to explain complex systems clearly.
• You are comfortable working with a fully remote, globally distributed team.
• You have a passion for delivering a customer experience second to none.
• You are willing to participate in a weekend/holiday on-call rotation.

• Have frontend development experience (e.g., React/Next.js).
• Enjoy technical writing for public docs or developer education.
• Have experience automating workflows with agentic services.

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• Equal Opportunity: Vercel is committed to fostering and empowering an inclusive community within our organization. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, national origin, citizenship, age, marital status, veteran status, disability status, or any other characteristic protected by law. Vercel encourages everyone to apply for our available positions, even if they don't necessarily check every box on the job description.