Customer Success Specialist

United States·Fort WayneFull Timemid

Customer SuccessCustomer Success Specialist

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Join Franklin Electric on our mission to empower communities with sustainable water management solutions,

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Customer SuccessCustomer Success Specialist

Join Franklin Electric on our mission to empower communities with sustainable water management solutions, where your expertise will play a vital role in shaping a better future for generations to come.

Our vision for Customer Success is simple: We will become an indispensable partner to our best customers - specifically our key distributor partners within the industrial distribution channel - and make them loyal, raving fans of Franklin Electric through our in-depth customer knowledge, product expertise, and end-to-end support enabled by strong cross-functional collaboration. Our efforts will drive revenue growth, customer retention, and market expansion.

This role provides end-to-end account and relationship support for our best customers, primarily top-tier industrial distributors, driving best practices and innovation to create more value for the business. The goal is to increase customer satisfaction, retention, and adoption of key product and service features within the industrial distribution market segment. This is a non-quota-bearing role that delivers commercial impact through customer retention, operational excellence, technical support, and distributor enablement.

Join us to create a better future while growing professionally in a supportive environment!