Freedompay4mo ago

Partner Success Manager - London

LondonFull Timemid

OtherCustomer SuccessPartner Success Manager

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The FreedomPay Commerce Platform is the technology of choice for many of the largest companies across the globe in retail, hospitality, lodging, gaming, sports and entertainment, foodservice, education, healthcare and financial services. FreedomPay’s technology has been purposely built to deliver rock solid performance in the highly complex environment of global commerce. The company maintains a world-class security environment and was first to earn the coveted validation by the PCI Security Standards Council against Point-to-Point Encryption with EMV standard in North America. FreedomPay’s robust solutions across payments, security, identity and data analytics are available in-store, online and on-mobile and are supported by rapid API adoption. The award winning FreedomPay Commerce Platform operates on a single, unified technology stack across multiple continents allowing enterprises to deliver a consistent, repeatable experience on a global scale. FreedomPay is a fast paced, high growth company with a great culture with competitive benefits and compensation with a business casual atmosphere.

As a Partner Success Manager, you’ll be the primary point of contact for a book of enterprise partners, ensuring their needs are met through consistent communication. This role is ideal for someone who has a history of working with partners in the payment world, thrives in a fast-paced, technical environment, excels at relationship management, and enjoys collaborating across teams to drive partner satisfaction and long-term success.

Regularly assess partner needs through consistent and ongoing meetings and email correspondence

Ensure partner satisfaction through timely follow-ups, proactive communication, and strong relationship management

Manage partner expectations across all stages of their journey by leading meetings with confidence and providing clear updates and recommendations

Distinguish between production support items and development/enhancement requests, and work with appropriate teams internally to address

Be the quarterback - pull in the right people for key projects and track/ensure work is being done in a timely manner

Oversee multiple partner accounts and projects at once with strong attention to detail

Ability to command a group of individuals in a room quickly and be assertive in a public environment

Strong internal communication skills including ability to work with all levels of the organization (Executive team, IT, Sales, Marketing, Operations and Finance)

Work both independently and collaboratively in a fast-paced, evolving environment

Stay current on product functionality to support partner onboarding and explain technical concepts clearly

Bachelor’s degree in Business, Technology, or a related field, or equivalent work experience.

Minimum of 4 years in a client facing role such as Partner Management, Customer Success, Account Management, or Consulting, managing mid-size or enterprise partners

Experience working within a payments, ideally a technology-focused organization.

Strong communication and presentation skills with proven leadership in partner engagement scenarios.

Capable of understanding business requirements and guiding partners toward best practices and actionable steps.

Demonstrated success in planning and delivering engagements, problem-solving, and collaborating across teams.

Excellent time management, organizational, and troubleshooting skills.

Self-starter with a collaborative mindset and strong interpersonal skills

Familiarity with CRM systems and other tools

Willingness to travel up to 20% as needed

This role is onsite in a hybrid capacity out of our office (2x/week) in Canary Wharf, London.