IT Support Level 3

We are seeking an experienced IT Support Level 3 professional to join a U.S.-based organization providing advanced technical support and infrastructure management services. This role is ideal for someone with strong troubleshooting expertise, cloud administration experience, and a passion for delivering outstanding customer service while supporting complex IT environments.

• Install, configure, and maintain Microsoft 365, Google Workspace, and Amazon AWS environments.
• Install, configure, and maintain Windows Server and other server platforms.
• Develop and maintain automation scripts using programming languages to streamline IT operations.
• Analyze and compare IT solutions to recommend the best technologies for customer environments.
• Optimize and scale hardware and software infrastructure.
• Install, configure, and maintain email services, DNS, and related network services.
• Deploy, configure, and manage antivirus, firewall, VPN, and security solutions, including platforms such as Cisco Meraki, Sophos, SentinelOne, and Todyl.
• Install, configure, and maintain remote access and remote management solutions such as ConnectWise and Datto.
• Administer backup and virtualization platforms, including Datto, MSP360, NinjaOne, and similar technologies.
• Create and maintain technical documentation and knowledge base articles using documentation platforms.
• Install, configure, and manage ticketing systems such as Autotask, Syncro, and ConnectWise.
• Deliver exceptional customer service while resolving technical issues efficiently.
• Continuously evaluate and improve existing systems, applications, and IT services.

• Proven experience providing Level 3 IT support in complex technical environments.
• Advanced administration of Microsoft 365, Google Workspace, or Amazon AWS.
• Strong experience troubleshooting Windows, Linux, macOS, Windows Server, and related operating systems.
• Experience with remote software deployment and endpoint management.
• Solid understanding of networking concepts, including TCP/IP, DNS, and local network administration.
• Experience administering email filtering, IT security tools, firewalls, VPNs, backups, and virtualization platforms.
• Strong knowledge of cloud infrastructure and server administration.
• Experience using scripting or programming languages to automate administrative tasks.
• Experience working with ticketing systems and technical documentation platforms.
• Excellent customer service, communication, and problem-solving skills.
• Relevant technical certifications are highly valued.