Scheduling Representative - Heart & Vascular Institute

To improve the health of the communities we serve through contemporary, innovative, quality healthcare solutions.

Accountable for all aspects of scheduling procedures. Responsible for retrieval of minimal demographic information and communication of instructions to patient and/or physician office of scheduled procedures.

Responsibilities
• Assists in reviewing patient schedules daily for scheduling accuracy
• Assists with answering calls both as back up to office as well as from patients, offices, and others regarding appointments
• Schedules patient appointments per telephone referrals
• Prepares daily patient schedule for check-in receptionists per protocol
• Maintains all schedules as outlined per individual protocol for both physicians and nurse practitioners, ensuring the patient's time at the facility is spent as efficiently as possible
• Ensures that patient appointment reminder calls are made and assists when necessary
• Assists with making sure provider schedules are full and appointments are accurately scheduled each day as outlined per their individual protocol
• Schedules and reschedules appointments in a timely manner