Customer Care Manager

• Manage the day-to-day of your team to ensure a high-quality support experience for all customers
• Set, monitor, and report on KPIs and team performance metrics
• Coach customer care executives, contributing to a supportive and growth-oriented environment, ensure team is meeting performance expectations and KPIs
• Foster a positive and collaborative team environment, ensuring that team members are engaged and motivated
• Coordinate with other departments to improve the experience of the team and customers
• Provide regular reports on customer support performance to senior management
• Evaluate workflows and processes to recommend improvements that increase team and customer satisfaction
• Analyse customer feedback and data to identify areas for improvement and develop plans to address them

Freenow is an equal opportunity employer and we consider qualified applicants regardless of race, religion, national origin, gender, gender identity, sexual orientation, disability or age.
We want you to grow and evolve, bring your true self to work. 

Freenow by Lyft empowers smarter mobility decisions, helping people to move freely and cities to thrive. Through our multi-mobility app, we feature broad options for everyone across 9 European markets and over 180 cities. Millions of passengers can access services including taxis, private hire vehicles, carsharing, car rental, e-scooters, e-bikes, e-mopeds, and public transport within a single app. 

In July 2025 Freenow was acquired by Lyft, a global mobility platform, which connects riders and drivers for billions of rides across North America and Europe. Together, Freenow and Lyft are creating a more caring and connected world, with transportation for everyone. We are a global, diverse, highly motivated, and collaborative team that strives for excellence and likes to have fun. Ready for your next ride?