Customer Support Associate

• →Support SeatGeek customers through phone, email, and live chat
• →Help customers with questions related to ticket purchases, ticket delivery, transfers, account access, payments, refunds, and event changes
• →Investigate customer concerns using SeatGeek’s systems, policies, and internal resources
• →Communicate clearly and empathetically, particularly when customers are dealing with urgent or frustrating situations
• →Take ownership of customer issues and work toward accurate, timely, and practical resolutions
• →Document customer interactions and resolutions accurately
• →Identify situations that require additional support and escalate them through the appropriate channels
• →Meet expectations related to customer satisfaction, quality, productivity, attendance, and schedule adherence
• →Participate in regular coaching, quality reviews, training, and team meetings
• →Follow all customer-data, account-security, confidentiality, and information-security requirements
• →Share recurring customer concerns and process gaps with the Team Lead to help improve the overall fan experience
• →Collaborate closely with teammates and internal partners to create a consistent and reliable customer experience

• At least two years of experience in customer support, customer service, contact-center operations, or another customer-facing role
• Strong spoken and written English
• Experience assisting customers through phone, email, or live chat; experience working across multiple channels is preferred
• A customer-first mindset and the ability to remain calm and helpful during difficult conversations
• Strong problem-solving skills and the judgment to determine when an issue should be resolved independently or escalated
• High attention to detail and the ability to document information accurately
• Comfort learning new systems, policies, and workflows
• Ability to manage multiple priorities in a fast-paced environment
• A track record of reliability, punctuality, and ownership
• Openness to feedback and the ability to apply coaching quickly
• A collaborative, “one team” approach to working with colleagues

• A reliable computer that meets the required technical specifications
• A stable high-speed internet connection suitable for voice and video calls
• A dependable backup internet connection
• A quiet and professional workspace
• A reliable headset with a microphone
• Ability to meet SeatGeek and Frontier’s information-security and workspace requirements

You’ll complete a full-time, two-week training program beginning October 19, 2026. The program will introduce you to SeatGeek’s platform, customer experience standards, support systems, policies, and phone, email, and chat workflows.

To move into the live customer support team, you’ll need to successfully meet the program’s attendance, knowledge, quality, security, and customer-simulation standards. The expected production start date is November 2, 2026.

• You’ll help fans enjoy memorable sports, concert, theater, and live entertainment experiences
• You’ll solve meaningful customer problems rather than simply provide scripted responses
• You’ll be part of a new team and have the opportunity to help shape how it grows
• You’ll gain experience supporting a leading technology platform in the live-events industry
• You’ll work with a collaborative team that values ownership, transparency, and continuous improvement