Customer Support Associate

People on the move deserve a bank that moves with them. Since 2022, Aspora has been building a borderless financial operating system that makes money as mobile and transparent as its users.

Backed by influential venture capitalists like Sequoia Capital, Greylock Partners, Hummingbird Ventures, Y Combinator & Global Founders Capital. We're a team of 150+ across India, the UK, the UAE, EU and the US, working with extreme ownership, radical candour, and an obsession with customer impact.

We celebrate builders who question assumptions, ship fast, and turn regulatory complexity into elegant solutions. If you’re driven to redefine what global banking can be, we’d love to build the future with you.

• Resolve user queries across Chat, Email, and Phone with speed and accuracy.

• Own every case end to end, from first contact through full resolution, not just handoff.

• Partner with Product, Tech, Ops, and Compliance to unblock and close out user concerns.

• Spot recurring issues and shape preemptive fixes that improve the product experience.

• Drive down defects across process, product, and tech alongside CX leads.