Head of Analytics

This is a senior leadership role at the heart of how Fresha makes decisions. You will lead our analytics function — managing a team of analysts, setting the direction for our BI tooling and analytical practices, and running programmes of work that move the metrics that matter across sales, retention, growth, payments and product.

This is not a back-office support role. You will sit “in the middle” of the business — Commercial, Sales, Product, Finance, and Marketing — convincing teams of the right ideas and then seeing them through to actual change. You will also shape how we use AI tooling to scale our analytics capabilities and reach across the organisation.

To foster a collaborative environment that thrives on face-to-face interactions and teamwork, this role will be based in our dog-friendly office 4 days per week in London: The Bower, 207-122, Old Street, London EC1V 9NR.

Manage a team of analysts, their workflows, and their development; coach and mentor them to grow into stronger operators, and backing up their professional development

Set workflows and best practices across the team, with a particular focus on using AI tooling to supercharge our analytics capabilities and reach

Set the direction of our BI apps and the methods we use for ad hoc and strategic analysis — notebooks, chatbots, search tools, and the wider analytics stack

Build foundations and standards that scale: clean data access, clear definitions, consistent measurement, and self-serve tooling for the rest of the business

Run analytics programmes across our core domains: sales, retention, growth, and payments

Make sure we know how to measure each one, that the data is accessible, that people know where the opportunities and risks are, and that we are focusing on the highest-impact initiatives, not the easiest ones

Identify, prioritise, and follow through on the bets that move the business. Analysis alone isn’t useful, but following through to actual impactful change is

Communicate and convince other teams of the right ideas, then see them through to execution and change — analytics here is not a support function but a strategic partner

Operate across Commercial, Sales, Product, Finance, and Marketing — this is an “in the middle” type role where landing an idea matters as much as finding one, and you must be able to flick between different contexts and levels of detail

4+ years in our industry (marketplace, payments, or vertical SaaS) at a high-growth technology company

Demonstrable experience coaching and mentoring an analytics, data or possibly strategy  team

Deep understanding of the commercial and financial metrics that drive the SaaS/marketplace model

Financial literacy: comfortable with the basics of how boards work, navigating a P&L, and working alongside Finance

A demonstrable track record of running complex change programmes — landing ideas across teams, not just producing analysis

Foundational understanding of data platform architecture, query practices, pipelines, and tracing data provenance and quality 

Comfortable presenting analysis and pushing back on senior stakeholders — executive and director level

Hands-on experience integrating AI tooling into analytics workflows

dbt, Plotly, and Snowflake experience

Product analytics and experimentation experience, with amplitude or similar

Some knowledge of MarTech setups

Payments / Fintech exposure