Inside Sales Manager

I’m Arpana, the first employee of Fresh Prints India, and before you dive into the job requirements, here’s my story:

In December 2016, I came across a job post on Naukri from Jacob Goodman, one of the co-owners of Fresh Prints. They were looking for someone to lead their Operations team in India. The post had already been taken down, but I decided to send Jacob an email anyway. To my surprise, he replied, and soon I found myself stepping into what would be a life-changing opportunity.

During the interview process, it became clear just how new everything was. There was no office, no payroll system, no established infrastructure at all. But what struck me was Jacob and Josh’s unwavering belief in the vision they had for Fresh Prints. 

They didn’t have all the answers, but their passion was contagious, and I knew I wanted to be part of building something from the ground up.

So, I jumped in. I found an office, figured out payroll, and brought in my childhood best friend to help get things off the ground. There were so many unknowns in those early days, but that’s exactly what made it so exciting. 

I had the chance to wear multiple hats, solve problems on the fly, and help build something tangible. What started as a team of two quickly grew, and over the next few years, we scaled operations across Finance, Tech, and Marketing.

As the first employee of Fresh Prints India, I’ve been lucky enough to help shape this company from its earliest stages. After a short break to have my daughter, I returned to lead HR and Recruiting, and it’s been the most fulfilling decision of my career. 

One of the things I’m most proud of is how we made it through COVID-19 together. I still remember March 15, 2020—Josh, our co-owner and CEO, sent an email to everyone announcing that the office was shutting down indefinitely. Just like so many people around the world, we were suddenly isolated from the routines and connections we relied on. We were nervous and found ourselves staring down a financial cliff.

In a matter of weeks, we went from million-dollar months to zero revenue. All universities closed. All events stopped.

But we’d been planning for the worst for years. From day 1 we knew we’d have to make our balance sheet a strength. We figured negative events were inevitable and our stress test was to always make sure we could operate for at least year of 0 revenue without making layoffs. When Covid hit, we were scared, but felt prepared.

And as we struggled to adapt, something unexpected happened—we pivoted. As PPE demand soared, we initially hesitated, but then realized this was exactly what the world needed. Shifting from tees to PPE wasn’t just a business decision; it was about showing up in a way that mattered. The entire team rallied behind the idea, and our adaptability and speed helped us keep going.

While so many companies were just trying to survive, Fresh Prints not only made it but even grew. It wasn’t easy, but this experience showed me how deeply committed we are to each other and our mission. The grit and determination we built in those tough times, that willingness to adapt and keep each other steady—it's what defines us today. 

Fast-forward to today, Fresh Prints has grown from a scrappy startup to a 400+ person team spread across three countries. We’re building something extraordinary, and a huge part of that future lies in the hands of our sales team.

Our vision for the sales team is bold:

• In the next five years, we aim to build a team that is the gold standard in the industry—developing a pipeline of sales superstars who redefine what it means to deliver value to our clients.
• Sales isn’t just about closing deals; it’s about shaping the future of Fresh Prints. As an Inside Sales Manager, you’ll have a direct hand in creating a team that influences our growth, strengthens our brand, and helps crush our ambitious revenue goals.
• We want to grow exponentially, and the sales team will be at the forefront of that journey, driving the change and impact Fresh Prints can create in the world.

Our sales leaders aren’t just managers—they’re architects of our success. You’ll work closely with Jacob, our Director of Sales, and other senior leaders to ensure the team is empowered, motivated, and hitting milestones that drive us toward our five-year vision.

• →Interview, hire & lead training for new inside sales associates
• →Set and monitor quarterly sales targets
• →Manage the key metrics of your reports like close rate and repeat customer rate
• →Complete regular 1-1s and coach team members to perform better
• →Manage performance improvement plans for low-performers
• →Manage escalations as and when necessary
• →Lead by example on work ethic and performance

• 5+ years of sales experience required
• 2+ years of sales team management experience preferred
• Experience with CRM suites like Salesforce, HubSpot, or Freshsales
• Experience with sales engagement tools like Reply.io or Outreach.io
• Experience in SAAS/IT sales will be a huge plus
• Focused on Numbers & should be Data-Driven
• Excellent Communication Skills (Verbal & Written)

• Intelligent
• Problem Solver
• Energetic
• Thoughtful and introspective
• A fantastic communicator
• Demanding, but fair
• Relentless
• Comfortable with tough problems
• Entrepreneurial mindset is a huge plus

• Work From Home / Remote

• 6:30 PM to 3:30 AM IST