Service Desk Manager (Managed Service Provider)
Customer SupportService Desk Manager
1 views0 saves0 applied
Quick Summary
Key Responsibilities
response time, resolution time, aging, backlog, and first-contact resolution Ticket quality - fewer touches per ticket, clean documentation, accurate time entry Dispatch and scheduling,
Requirements Summary
SLA attainment,
Technical Tools
Customer SupportService Desk Manager
About the Role
~1 min read- 5+ years in IT service desk, application, or systems support
- 3+ years directly managing a technical support team
- Hands-on with a PSA/ticketing platform — Autotask, ConnectWise, Halo, ServiceNow, or similar
- A working command of Microsoft 365, Windows, Active Directory and Entra ID, networking fundamentals, and endpoint management — enough to judge a ticket, not necessarily to solve it yourself
- Demonstrated experience improving a metric you were handed: SLA attainment, CSAT, backlog, touches per ticket
- Clear, calm written and verbal communication with non-technical people
- MSP or multi-client environment experience strongly preferred
- ITIL foundation or equivalent process background is a plus
What We Offer
~1 min read✓Medical, dental, and vision
✓401(k) with company match
✓Paid time off — vacation, sick, and holidays
✓Paid training, certification, and vendor courses
✓Stocked kitchen and weekly lunches
✓A seat where your process improvements get implemented, not filed
Location & Eligibility
Where is the job
Los Angeles, United States
On-site at the office
Listing Details
- Posted
- September 11, 2026
- First seen
- September 28, 2026
- Last seen
- September 30, 2026
Posting Health
- Days active
- 1
- Repost count
- 0
- Trust Level
- 28%
- Scored at
- September 30, 2026
Signal breakdown
freshnesssource trustcontent trustemployer trust
External application
Browse Similar Jobs
Customer Support Specialist8.7kTechnical Support Engineer876Customer Service Representative857Support Engineer607Call Center Agent423Technical Support Specialist232Customer Care Specialist221Client Support Specialist190Operations Support Specialist79Service Desk Analyst73Product Support Specialist72Application Support Specialist46Desktop Support Technician38Customer Support Manager34Technical Account Manager32Call Center Supervisor23Field Support Technician17NOC Technician16Support Operations Manager13Billing Support Specialist13
Newsletter
Stay ahead of the market
Get the latest job openings, salary trends, and hiring insights delivered to your inbox every week.
A
B
C
D
No spam. Unsubscribe at any time.