Project Manager – Patterson Flynn

Schumacher & Co. is an innovative interior design company that is disrupting the $150 billion-dollar global interior design industry. We are a technological leader on the design frontier, constantly pushing boundaries and striving for excellence. With over 500+ employees and growing, we are driven by a shared belief that design transforms life. We are dedicated to the mission of helping our customers “celebrate the feeling of home”. Schumacher designs and produces some of the most beautiful fabrics, wallcoverings, trims, furniture, and accessories in the world. Our portfolio of products is broad, but they are united by a passion for design, a thirst for what is next, an appreciation for what’s come before, a drive to make our products with enormous care and attention for detail. Schumacher is a globally recognized company with a myriad of showrooms both domestically and internationally.

Our competitive advantage in the industry is the people. We believe that our employees are our most important assets. F. Schumacher & Co is deeply anchored in our company core values which are as follows:

• Preserve Our Entrepreneurial Spirit
• Take Ownership & Accountability
• Be Solutions-Oriented
• Demonstrate Courage
• Practice Adaptability
• Embrace Collaboration

We empower our employees to live these values daily because we understand how it will positively impact the customer's journey. F. Schumacher & Co., also known as FSCO, is the parent company to many brands within our portfolio. This role is part of our floorcovering brand, Patterson Flynn.

Patterson Flynn, the rug and carpet atelier, is the ultimate destination for beautiful products with irrefutable style, premium decorator staples that are the best of their kind, and unparalleled service that is accountable and unconditional.

Our floorcovering brand Patterson Flynn is seeking a highly motivated, professional, design savvy Project Manager for our NYC midtown office.

• Provide support for a team of sales people
• Enter information provided by sales people into our internal ordering system
• Understand the scope of the final sale – open ends, fabricated rug, wall to wall installations, etc.
• Manage and verify shipping information, mid-ship, deposit, and a full description for the client
• Process various custom orders with increased complexity
• Place orders with the mills directly
• Monitor all open orders for the assigned sales representative
• Track open orders to provide ETA for installation and delivery
• Negotiate and track with freight companies on the shipping of carpet orders
• Ensure all charges are accurate on sales orders and invoices
• Deliver the best possible customer service while enhancing the Patterson Flynn mission to offer the highest quality product and service standards in the luxury market
• Consistently seek to expand your working knowledge of interior design and current PFM collections
• Sales – processed daily
• Invoices – processed daily
• Daily upkeep of order statues
• Open order reports – reviewed by Project Management at least quarterly
• Ensuring claims for product and freight are filed when necessary
• Timeliness and responsiveness of team communication with Account Managers

• Demonstrated passion for excellence in providing the best customer experience
• Excellent communication and interpersonal skills
• High level of ownership, accountability and initiative
• Knowledgeable and enthusiastic about the luxury interior design industry
• Proficiency in MS Office (including Excel, Outlook and Word)
• Ability to handle multiple tasks and change direction based on business needs
• Extremely detail oriented with strong organizational skills
• Ability to evaluate and resolve discrepancies on pricing issues
• A team player, cooperative and supportive
• Able to work well with others in a fast-paced environment
• Excellent work ethic and professionalism
• Carpet industry experience (preferred)
• Minimum of 2 years’ experience in a customer service capacity