Senior IT Support Specialist

Schumacher & Co. is an innovative interior design company disrupting the $150 billion-dollar global interior design industry. We are a technological leader on the design frontier, constantly pushing boundaries and striving for excellence. With over 500+ employees and growing, we are driven by a shared belief that design transforms life. We are dedicated to the mission of helping our customers “celebrate the feeling of home.” Schumacher designs and produces some of the world's most beautiful fabrics, wallcoverings, trims, furniture, and accessories. Our portfolio of products is broad, but they are united by a passion for design, a thirst for what is next an appreciation for what’s come before, and a drive to make our products with enormous care and attention to detail. Schumacher is a globally recognized company with many showrooms both domestically and internationally.

Our competitive advantage in the industry is people. Our employees are our most valuable asset. F. Schumacher & Co is deeply anchored in our company core values ,which are as follows:

• Preserve The Entrepreneurial Spirit
• Take Ownership & Accountability
• Be Solutions-Oriented
• Demonstrate Courage
• Practice Adaptability
• Embrace Collaboration

We empower our employees to live these values daily because we understand how it will positively impact the customer journey. F. Schumacher & Co., also known as FSCO, is the parent company to many brands within our portfolio. This role is part of Schumacher North America, which is the largest division of the company.

This is a full-time, on-site role for an Information Technology Support Specialist located in Fort Mill, SC. The Senior Information Technology Support Specialist will be responsible for providing technical support, troubleshooting issues, and helping with desktop computer setups and maintenance. The role includes handling help desk support tasks, addressing user inquiries, and ensuring the smooth operation of information technology systems across the company. This role will support our offices in Europe and our warehouse in Fort Mill, SC.

Hours: 7 AM – 4 PM

• →Technical Support: Act as a senior helpdesk technician, addressing complex issues and serving as an escalation point for technical problems. 
• →System Administration: Maintain and manage IT systems, including O365, Slack, Kandji, ticketing systems, and automation tools. 
• →Documentation: Develop and standardize IT processes, creating clear, actionable documentation to streamline team workflows. 
• →Project Execution: Lead IT projects from inception to completion, ensuring all goals are met on time and within scope. 
• →Process Improvement: Identify areas for efficiency and automation in IT operations, implementing solutions to enhance service delivery. 
• →Collaboration: Work cross-functionally, asking thoughtful clarifying questions to ensure a clear understanding of objectives and deliverables. 

• Proven experience as a Senior Helpdesk Technician or similar role.
• Strong background in system administration and IT infrastructure management.
• Demonstrated ability to work autonomously and deliver projects from start to finish.
• Experience in creating and maintaining technical documentation.
• Excellent problem-solving skills and the ability to ask thoughtful clarifying questions to ensure thorough understanding.