IT Support Specialist

Faraday Future (FF) is a California-based mobility company, leveraging the latest technologies and world’s best talent to realize exciting new possibilities in mobility. We’re producing user-centric, technology-first vehicles to establish new paradigms in human-vehicle interaction. We’re not just seeking to change how our cars work – we’re seeking to change the way we drive. At FF, we’re creating something new, something connected, and something with a true global impact.

As an IT Support Specialist, you provide IT end-user support services and help achieving IT service levels and a high customer satisfaction.

• →Respond to service requests and assist with technology needs of IT end-users and systems, providing technical support and resolution for requests, incidents, and problems. Provide follow up as needed to confirm resolution of incidents and problems.
• →Documents resolution of incidents and service request in the IT Service Desk Management system
• →Perform duties in compliance with legal/statutory regulations, including applicable SOX compliance
• →Support client system standards and security policies under the direction of management
• →Track and maintain IT asset inventory
• →Install and configure client systems and applications
• →Maintain positive relationships with Faraday Future staff

• Bachelor's Degree in Computer Science, Computer Information Systems or a related field
• 6+ years IT experience working as an IT Support Specialist
• Self-driven and highly passionate about customer-service orientation and providing excellent service
• Familiar with standard IT Service Desk department concepts, best practices, and procedures
• Experience with IT Service Desk and remote-control software
• Experience working with different operating systems including Windows 10, Mac OS, Android, and iOS
• Experience in Office 365, Mobile Device Management, and Active Directory
• Time-management skills and the ability to establish reasonable and attainable deadlines for resolution and prioritize workload efficiently in a high-pressure environment
• Proven analytical and problem-solving abilities
• Experience working in a team-oriented, collaborative environment
• Strong written and verbal communications skills
• Strong documentation skills
• A creative curiosity, collaborative ethic, hardworking enthusiasm, and driving personal vision
• A penchant for multi-tasking and self-starting
• A true sense of determination… and hopefully a sense of humor

($32-$35/hour DOE), plus benefits and incentive plans