Community Experience Specialist

The Community Experience Specialist is responsible for executing all assigned tasks related to audience recruitment, rewards and incentives, member engagement and audience operations/administration. Projects will be deployed by Audience Experience Strategists or Managers. Community Experience Specialists may have a small book of business as determined by the Audience Experience Manager.  

• Support audience recruitment, onboarding, and ongoing engagement activities.

• Execute scalable tasks related to audience recruitment, rewards, incentives, engagement and member satisfaction using the Fuel Cycle platform.

• Monitor community activity and flag engagement opportunities or risks.

• Execute audience-related tasks and deliverables assigned by Audience Experience Strategists or Managers.

• Coordinate across internal teams to ensure projects meet timelines and quality standards.

• Provide support for campaigns, surveys, and events within audience communities.

• Own the audience experience for a designated vertical’s set of customer accounts i.e. book of business (as assigned).

• Manages the bulk of customer management task execution on the Fuel Cycle technology

• Communicate project updates, timelines, and best practices to clients clearly and professionally.

• Collaborate with Strategists to provide recommendations on audience engagement and satisfaction.

• Review and test deliverables to ensure high-quality outputs.

• Maintain accurate records and documentation of audience activities and client communication.

• Demonstrate Fuel Cyle Platform knowledge and account specific functions.

• On-Time Task Completion Rate

• Audience Engagement Activity Rate

  • Achieve 75% utilization level

  • Member data is 100% accurate and regularly validated for all communities in your portfolio

• Client Satisfaction Score (CSAT) or Internal Stakeholder Feedback Score

• 100% compliance of audience experience hours for all communities in your portfolio.

• Audience Experience Strategists

• Audience Experience Managers

• Strategic Research Leads

• Account Directors

• →

• Experience in Microsoft Office, Asana

At Fuel Cycle, we embrace the values of diversity, equity, and inclusion and are committed to fostering an inclusive company culture. We believe that everyone, regardless of their background or identity, should have equal access to opportunities for growth and advancement. Our selection processes and career pathways are designed to be fair, transparent, and free from bias. We value the unique perspectives and contributions of each team member, knowing that this diverse range of experiences strengthens our team. Fuel Cycle stands firmly against discrimination based on disability, sex, race, gender identity, sexual orientation, religion, national origin, age, veteran status, or any other protected status under the law.

Fuel Cycle is an equal opportunity employer and fully comply with the Americans with Disabilities Act (ADA). We will provide reasonable accommodations for qualified applicants and employees with disabilities, as needed, to enable them to perform the essential functions of their job and participate in the application and interview process. If you require accommodations during any part of the application process, please contact us at hr@fuelcycle.com to discuss your needs.