Fullscript1mo ago

Manager, Support Documentation

Ottawa · OttawaFull Timemid

Customer SupportOtherManager Support Documentation

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Quick Summary

Overview

About Fullscript We’re an industry-leading health technology company on a mission to help people get better. We started in 2011 with one simple idea.

Technical Tools

Customer SupportOtherManager Support Documentation

About Fullscript

We’re an industry-leading health technology company on a mission to help people get better. We started in 2011 with one simple idea. Make it easier for practitioners to access the products they trust so they can deliver better care.

That simple idea grew into a platform that powers every part of care. Today, more than 125,000 practitioners use Fullscript for clinical insights, lab interpretations, patient analytics, education, and access to high-quality supplements. Over 10 million patients rely on Fullscript to stay connected to their care plans and follow through on treatment.

We build tools that make care smarter and more human. Tools that save time, simplify decisions, and help practitioners stay closely connected to the people they care for. When everything they need is in one place, they can focus on what matters most: helping people get better.

This is your invitation.

Bring your ideas, your grit, and your care for people. Join us and shape the future of care.

The Role

Clear, accurate, and scalable documentation is foundational to delivering a connected experience across our platform. As Manager, Support Documentation, you will lead the strategy, governance, and operations behind our customer-facing documentation systems. You will oversee a team of writers and documentation specialists, ensuring our knowledge base and support content are structured, reliable, and continuously improving. This role is both strategic and operational, requiring strong systems thinking, content governance discipline, and cross-functional partnership.

Lead and develop a team of technical writers and documentation specialists

Own documentation strategy, governance, and lifecycle management

Oversee publishing workflows and release documentation processes

Administer and optimize our Content Management System

Improve information architecture, taxonomy, tagging, and navigation structures

Use analytics to improve search success, article effectiveness, and self-service performance

Partner with Product, Engineering, Sales, and Support teams to align documentation with product evolution

Drive continuous improvement in knowledge management practices

Strengthen documentation processes that support AI-enabled support experiences

3+ years of people management experience leading documentation or content teams

Strong knowledge management experience, including scalable information architecture

Hands-on experience managing customer-facing knowledge bases

Experience administering CMS platforms and optimizing publishing workflows

Experience using analytics and SEO insights to improve discoverability

Strong cross-functional collaboration skills

Clear written and verbal communication skills

Comfort operating in a fast-paced SaaS or technology environment

Bonus points if you:

Have experience with enterprise CMS or CCMS platforms such as Intercom, Paligo, Heretto, or Adobe Experience Manager

Have familiarity with accessibility standards such as WCAG

Have experience supporting AI-driven help center capabilities

Flexible PTO & competitive pay

RRSP/401k match & stock options

Premium benefits package

Fullscript product discounts

Continuous learning opportunities

Hybrid & remote work flexibility

Listing Details

Posted: March 3, 2026
First seen: March 26, 2026
Last seen: April 21, 2026

Posting Health

Days active: 25
Repost count: 0
Trust Level: 33%
Scored at: April 21, 2026

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Fullscript

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Fullscript is a healthcare platform founded in 2011 that enables practitioners to prescribe and manage professional-grade supplements, offering tools for personalized treatment plans and patient adherence. It serves healthcare professionals by providing a comprehensive solution for integrative medicine.

Employees

750

Founded

2011

Domain

Jobs

External application · ~5 min on Fullscript's site

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