Assistant Manager, Operations

Malaysia·Kuala LumpurFull-time

OtherAssistant Manager

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Quick Summary

Key Responsibilities

Team Leadership & Operations Lead, coach, and manage 3–5 operations team members, driving accountability and growth. Stay hands-on by directly participating in daily operations, document reviews,

Requirements Summary

Experience: 4–6 years in fintech, digital lending, or banking back-office operations, with 2+ years supervising a hands-on team. Domain Knowledge: Solid grasp of KYC, loan documentation workflows,

Technical Tools

OtherAssistant Manager

Responsibilities

~1 min read

→Team Leadership & Operations

→Lead, coach, and manage 3–5 operations team members, driving accountability and growth.
→Stay hands-on by directly participating in daily operations, document reviews, EKYC/AML screenings, and monthly audits.
→Set operational standards, checklists, and workflows to ensure team accuracy and compliance.

→Process Improvement & AI

→Map workflows to eliminate bottlenecks and optimize operational efficiency.
→Test, pilot, and implement AI tools and automation solutions to streamline processes.
→Maintain up-to-date process documentation and standard operating procedures (SOPs).

→Reporting & Analytics

→Prepare external stakeholder documentation.
→Build dashboards to track team KPIs, turnaround times, error rates, and SLA compliance.
→Analyze operational data to identify risks and present recommendations to senior leadership.

Requirements

~1 min read

Experience: 4–6 years in fintech, digital lending, or banking back-office operations, with 2+ years supervising a hands-on team.
Domain Knowledge: Solid grasp of KYC, loan documentation workflows, and AML requirements.
Track Record: Proven ability to automate processes and implement measurable process improvements.
Leadership: Strong coaching, communication, and cross-functional collaboration skills.
Analytical Skills: Data-driven mindset proficient with Excel, data analysis, and reporting tools (SQL or Power BI is a plus).
Key Traits: Self-starter with high attention to detail, strong resilience in fast-paced environments, and a growth mindset.

What We Offer

~1 min read

✓Time off - We would love you to take time off to rest and rejuvenate. We offer flexible paid vacations as well as many other observed holidays by country. We also like to have our people take a day off for special days like birthdays and work anniversaries.

✓Flexible working - We believe in giving back the control of work & life to our people. We trust our people and love to provide the space to accommodate each and everyone's working style and personal life.

✓Medical benefits - We offer health insurance coverage for our employees and dependents. Our people focus on our mission knowing we have their backs for their loved ones too.

✓Mental health and wellness - We understand that our team productivity is directly linked to our mental and physical health. Hence we organize org-wide fitness initiatives and engage partners to provide well-being coaching.

✓Tech support - We provide a company laptop for our employees and the best possible support for the right equipment/tools to enable high productivity.