Senior Executive, Digital Process

Design, build, and optimise workflow automations using tools such as Activepieces, SendGrid, HubSpot, Jira, and other low/no-code platforms.

Identify repetitive manual tasks and propose scalable, end-to-end automation solutions that improve process efficiency.

Lead automation projects for product workflows (e.g. Start-up Financing onboarding and renewal processes), ensuring seamless integration and accurate reporting.

Develop and maintain CRM dashboards and performance tracking tools to enhance visibility of business metrics.

Collaborate with cross-functional SG teams on ad-hoc and strategic automation initiatives.

Provide technical and operational support for new digital tools, workflow enhancements, and system roll-outs.

Document workflows, standard operating procedures (SOPs), and user guides to support change management.

Maintain and enhance existing automation flows to ensure reliability, scalability, and compliance.

Manage digital file structures, integrations, and version control across systems to support ongoing process improvements.

Monitor system performance, troubleshoot issues, and coordinate with vendors or internal teams for resolution.

• Diploma or Bachelor’s degree in Business, Information Systems, Operations, or related fields.
• 2–4 years of experience in process improvement, digital automation, or operations support.
• Proficiency in workflow/automation tools (e.g. Activepieces, HubSpot, Jira).
• Strong analytical, problem-solving, and documentation skills.
• Excellent communication and stakeholder management abilities.
• Prior exposure to fintech, lending, or process-driven environments is an advantage.