Claims Manager

Future Group is not your traditional financial services company – we're a collective of super funds and services committed to changing our planet now for a better tomorrow. When you join us, you’ll become part of a team united by a clear and important mission: to lead the investment movement by advocating and campaigning for a future worth retiring into.

We are looking for someone to join our purpose-led high-growth scale-up in a Claims Manager position. The role exists to provide expert oversight and decision-making on superannuation claims, ensuring fair, consistent and compliant outcomes for members while supporting the Trustee's obligations. And the best bit, you’ll get to work with some fantastic work mates! You'll collaborate with teams across the business and work closely with insurers, administrators and other key stakeholders. 

Future Group values diverse lived experience and identities, and we strongly encourage applications from people of Aboriginal and/or Torres Strait Islander backgrounds, those with caring responsibilities, from culturally and racially marginalised groups, with disabilities, who experience ageism, LGBTQIA+ individuals, and those who face social exclusion due to their social class.

We recognise that the recruitment journey may present unique challenges for trans and gender diverse folk, and we are committed to ensuring an inclusive and accessible recruitment process for all. We will happily make any reasonable adjustments to accommodate diverse needs, so if there is anything we can do to support you at any stage of your application, please let us know. For more information about DEIB at Future Group, please contact us at diversity@futuregroup.com.au.

About The Role
As Claims Manager, you'll oversee the assessment and decision-making of insured and non-insured superannuation claims, ensuring outcomes align with Trustee obligations, fund rules and regulatory requirements. 

You'll manage complex and disputed claims, challenge insurer and administrator decisions where required, and provide recommendations to governance forums. You'll also monitor service provider performance, prepare claims reporting and insights, identify emerging risks and opportunities, and contribute to continuous improvement initiatives. 

As a senior subject matter expert, you'll provide guidance across the business on claims-related matters while helping drive best-practice claims management and strong member outcomes.