Incidents & Remediation Manager

Future Group is not your traditional financial services company – we're a collective of super funds and services committed to changing our planet now for a better tomorrow. When you join us, you’ll become part of a team united by a clear and important mission: to lead the investment movement by advocating and campaigning for a future worth retiring into.

We are looking for someone to join our purpose-led high-growth scale-up in an Incidents & Remediation Manager role. The role exists to design, govern and oversee the organisation’s approach to incident remediation on behalf of the superannuation trustee. Working closely with service partners and internal stakeholders, you will assess incidents, determine member, fund and financial impacts, and deliver fair, timely and consistent remediation outcomes for members. And the best bit, you’ll get to work with some fantastic work mates! You'll join a collaborative team that partners closely with colleagues across the business and external service providers to strengthen governance, improve member outcomes and reduce operational risk. 

Future Group values diverse lived experience and identities, and we strongly encourage applications from people of Aboriginal and/or Torres Strait Islander backgrounds, those with caring responsibilities, from culturally and racially marginalised groups, with disabilities, who experience ageism, LGBTQIA+ individuals, and those who face social exclusion due to their social class.

We recognise that the recruitment journey may present unique challenges for trans and gender diverse folk, and we are committed to ensuring an inclusive and accessible recruitment process for all. We will happily make any reasonable adjustments to accommodate diverse needs, so if there is anything we can do to support you at any stage of your application, please let us know. For more information about DEIB at Future Group, please contact us at diversity@futuregroup.com.au.

About The Role
As our Incidents & Remediation Manager, you will oversee incidents, breaches and remediation activities across the Fund and its service providers. 

You will review incident assessments, root cause analysis, remediation proposals, financial impact calculations and preventative controls, ensuring they meet Trustee expectations and regulatory requirements. You will also develop and maintain the Fund’s remediation framework, policies and standards, while providing subject matter expertise on complex and material incidents. 

Working closely with internal and external stakeholders, you will drive timely remediation outcomes, identify systemic issues, strengthen controls and prepare reporting for senior leadership, Trustee committees, auditors and regulators.