Strategic Accounts Director, Large Group

Garner is on a mission to transform the U.S. healthcare system — and we’re the only proven player doing exactly that. We partner with employers to redesign how healthcare works: applying 550+ proprietary clinical metrics across 80+ specialties to a dataset of 320M+ patients to identify the best-performing doctors, then using compelling incentives to steer members to the care that helps them get healthier, faster.

The result is a rare “win win” — better care and lower costs for both members and employers. In just five years, our work has helped over 2.5 million people access higher-quality care and saved $1B in healthcare costs. We recently raised our Series E and have doubled five years running. If you've ever wanted your work to solve a problem that touches every person in this country, this is the opportunity to do exactly that. You'd be joining a team fundamentally reimagining healthcare in the U.S. — and using AI to scale that impact further and faster than anyone else can.

We are seeking an exceptional Strategic Accounts Director to join our Strategic Accounts team. This role will report to VP, Strategic Accounts. This role is critical for retaining and upselling some of Garner’s largest employer clients (1,000 - 5,000), ensuring they have an excellent experience and achieve expected results. The Director becomes a trusted strategic partner on plan design, bending cost trends, and driving plan performance, ultimately driving improved Net Revenue Retention and other KPIs for their book of business.

Garner is headquartered in NYC, but this position is available for individuals who are comfortable with remote work and occasional travel to HQ. Travel up to 25% of the time is expected.

• →Own the process to retain and upsell some of Garner’s largest employer clients (1,000 - 5,000 lives)
• →Collaborate with account managers to ensure important clients have an excellent experience
• →Become our client’s trusted strategic partner on plan design, bending cost trends and driving plan performance
• →Establish and manage some of the most important strategic broker and client relationships
• →Monitor overall client health and execute strategic plans to proactively address key account risks
• →Work with clients to resolve strategic problems and ensure Garner is delivering value to the employer’s health plan and members
• →Collaborate with product, data, and technology teams to deliver customized reports and presentations demonstrating the value and ROI of Garner

• 7+ years of experience in a commercially-oriented account management or sales role in the employee benefits space
• Deep health plan design and benefits knowledge, including experience advising large and Enterprise employer clients on benefits strategy and cost performance
• Proven results of achieving retention and upsell targets year over year
• A self-starter with the strong desire to work in an ambiguous, rapidly evolving, and fast-paced startup environment with notable upside
• Excellent communication and presentation skills
• Problem solver in ambiguous situations
• A desire to be a part of a high-performing, mission-driven team that operates with intense urgency, a strong sense of individual accountability, and a commitment to authentic feedback.

This is a unique opportunity to join a fast-growing company in a transformative role, helping shape the future of healthcare.

You’ll work on problems that matter, at a company working to change healthcare at scale. You’ll work at the intersection of AI and systemic healthcare reform, where the problems we solve are as interesting and compelling as the mission.

At Garner, you’ll take on real, ambitious problems with real ownership and autonomy, alongside exceptional, principles-based people who genuinely want you to win. It’s demanding by design. You’ll be challenged to stretch beyond what you thought possible and receive consistent coaching to help you grow and do the best work of your career. This isn't the right fit for everyone, and that's intentional. The people here are driven by what's at stake for real people, and that's what gives our intensity its purpose.

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Garner Health is proud to be an Equal Employment Opportunity employer and values diversity in the workplace. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

Garner Health is committed to providing accommodations for qualified individuals with disabilities in our recruiting process. If you need assistance or an accommodation due to a disability, you may contact us at talent@garnerhealth.com.