IT Intern

At GBH, we don’t just do tech, we live it, breathe it, and build it with purpose. We're the dreamers, the builders, the strategists who turn ideas into digital experiences that actually matter. Whether it’s crafting seamless mobile and web apps, unlocking insights through big data, or rethinking tech strategies, we do it all with impact in mind and belonging at heart. We’re Geared for Impact. Built for Belonging. And always ready for what’s next. Our Team Our organizational culture is lived daily through our values. Through them, all of us at GBH live by a philosophy of always being transparent and open to each other. We know we are capable of making decisions and taking actions, thinking about the value we bring, and we always seek to do the right thing, even if it is the most difficult thing to do. You’ll have the chance to work on exciting, cutting-edge projects with impact across multiple industries, while collaborating with talented teammates who push each other to think bigger and deliver better. About the Role As an intern, you will contribute to the operational strengthening of the IT department through documentation, asset management, and improvement projects while progressively developing technical and professional competencies in a real-world environment, with mentors who are invested in your growth. What you'll be doing: Participate in immersion sessions with each IT area (SD, InfoSec, Projects). Shadow Service Desk technicians to understand real operational workflows. Get familiar with corporate tools: M365 (Teams, Outlook, SharePoint), Jira, and the asset management platform. Document shadowing observations and identifying ticket patterns. Conduct an asset inventory audit: verify physical existence vs. system records, labeling standards, and equipment reception. Review and update outdated technical documents according to standard templates. Perform quality checks on ticket closures: verify that resolutions are complete, clear, and properly categorized. Standardize onboarding/offboarding checklists for team members. Support the scheduling of recurring ISMS/ISO controls. Audit the IT documentation universe and classify items as: current / outdated / missing. Update the 10–15 critical documents prioritized with your mentor (Windows 11, assessments, case handling, role onboarding). Lead an improvement project aligned with some of the following areas like Service Desk, Solutions & Projects or InfoSec/Compliance. Requirements Student in the last 2 semesters or quarters (last 3 quarters for engineering programs) of: Information Systems, Technology / Telematics Engineering, Cybersecurity, Software Development, or related IT fields. Satisfactory academic standing (criterion validated with the university). Ability to fulfill the internship period in accordance with the institutional agreement terms. Basic understanding of networking and services (TCP/IP, DNS, core protocols). Introductory knowledge of information security concepts (confidentiality, integrity, availability). Basic proficiency in M365 tools: Teams, SharePoint, Outlook. B2 English proficiency in reading and writing (technical documentation is in professional English). Familiarity with ticketing systems (desirable, not mandatory). Interpersonal & Professional Skills Accountability and ownership: You follow through on your commitments. If something comes up, you communicate proactively — you don’t wait to be asked. Curiosity and self-management: You have evidence of having learned something on your own initiative, outside of your coursework. Pro activity and sense of urgency: You identify what needs to be done without waiting for step-by-step instructions. Clear and empathetic communication: You can convey technical information in a way that others can understand. Active listening: You process instructions and feedback without interrupting or over-interpreting. Security-minded mindset: You understand the importance of handling information with responsibility and ethics. Benefits Why Join GBH? Our Culture: A friendly, fast-paced and inclusive environment. We rely on an open and empathetic culture that constantly promotes the growth of our team. Learning & Development: We do our best to set the best baselines to accelerate your career. Benefits & Rewards: We strive to offer competitive, unbiased, and fair rewards for all our people. We empower you to manage your own time and promote flexible working opportunities, along with family-friendly policies. What Happens once you apply? Once you have completed your application, we will review your profile and you will hear from us in a period of 5 to 10 days maximum. Equal Opportunity: The selection process for this position ensures compliance with the principle of non-discrimination by sex, origin (including racial or ethnic), age, marital status, disability, religion or belief, political opinion, sexual orientation, union affiliation, social status, or language.