Network Engineer II

 

GCI's Network Engineer II will apply engineering principles to multiple sub-groups within the Technology Solutions internal departments; responsible for architectural design, development, implementation, and support within the company and/or between business departments that follow telecommunication industry standards using engineering principles.

ESSENTIAL DUTIES AND RESPONSIBILITIES AT ALL LEVELS:

Ensures the integrity of high availability network infrastructure to provide maximum performance in design, implementation, and support.  Able to understand GCI standard engineering concepts of availability, efficiency, redundancy, scalability, and security. Able to Identify opportunities for continuous improvement of the current network and/or systems facilities. Maximizes performance using network monitoring tools, troubleshooting network and/or system outages, scheduling updates, and collaborating with architects on optimization. Maintains professional skillset by participating in educational opportunities, technical organizations, reading professional publications, and personal use of technology. Provides detailed reports on network operational status, and milestones related to project completion. Capable of remote site support for off-site personnel and customers. Coordinates with project management and engineering teams on a regular basis. Supports and manages escalation events. Develops and updates documentation and support materials. Mentors’ junior engineers and technicians.

COMPETENCIES:

ACCOUNTABILITY- Takes ownership for actions, decisions, and results; openly accepts feedback and demonstrates a willingness to improve. Take ownership and accountability of problems and facilitate finding a solution, involving other groups as necessary.  Own and manage priorities and individual tasks without direct supervision. Take initiative and seek out opportunities. Assess and accept risks and learn from mistakes.  BASIC PRINCIPLES - Interacts with people in a way that builds mutual trust, confidence, and respect; adheres to GCI’s Code of Conduct for Employees – the Basic Principles. Lead by example on all fronts. COMMUNICATION- Conveys thoughts and expresses ideas appropriately and professionally, including the ability to explain technical concepts to all audiences. Decision making, problem solving, both technical and procedural. Build and maintain effective working relationships with leadership, peers, customers, and vendors. COMPLIANCE - Follows internal controls; protects company and customer confidential information; abides by GCI’s Code of Business Conduct & Ethics. CUSTOMER FOCUS - Demonstrates commitment to service excellence; gives high priority to customer satisfaction. Provide a professional level of service to both external and internal customers.  RELIABILITY - Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings, training, and other work obligations. SAFETY & SECURITY - Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures. COLLABORATION - Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances. Build and maintain effective working relationships with leadership, peers, customers, and vendors. Work to resolve problem relationships directly. Ability to work independently and within a team environment, professionally. RESULTS - Uses a combination of knowledge, initiative, sound decision making, innovation, adaptability, and problem solving. Ability to provide training to team members on technology. MS Office knowledge (e.g., Outlook, Teams, Word, Excel). Knowledge of standard network engineering concepts. Ability to create and edit network diagrams.

Mid-level position for engineering professionals. Must have a comprehensive understanding of telecommunications operations and functions and be familiar with Engineering functions, aspects, applicable codes, and standards. Receives work assignments of a higher level but also receives general guidance, periodic review, and direction from the supervisor. Participates in larger projects and can be counted on to complete specific assigned engineering tasks on time and within budgeted costs. Capable of performing the role of project engineer for small projects; responsible for providing technical direction to junior engineers and technicians. Demonstrated time management skills to manage multiple complex projects smoothly and professionally on time and on budget.

• Defines, designs, and implements network and/or system facilities utilizing standard engineering concepts of availability, efficiency, redundancy, scalability, and security.
• Audits, forecasts, and manages capacity, bandwidth forecasting, hardware, software licensing, and hosted devices.
• Coordinates with project management and engineering teams on a regular basis.
• Supports and manages escalations.
• Mentors junior engineers and technicians.
• Maximizes performance using network monitoring tools, troubleshooting, network and/or system outages, scheduling updates, and collaborating with architects on optimization.

• Experience within the telecommunications industry.
• Other telecom industry or job specific certifications. 

Additional Engineer Job Duties & Disciplines

Provides technical expertise and strategic insight in the planning, development, and implementation of engineering solutions. This role bridges the gap between technology planning, project execution, and system optimization, ensuring that the organization's infrastructure aligns with its long-term goals and innovation strategies.

Collaborates with cross-functional teams, including software developers, systems engineers, and product managers, to design, evaluate, and implement complex technological solutions. Focuses on the technical and strategic planning of engineering initiatives, helping define and deliver projects that enhance the company's technology infrastructure, improve operational efficiency, and drive business growth.

• →System Design & Analysis
• →Quality Assurance & Testing
• →Security Engineering
• →Network & Infrastructure Engineering
• →Performance & Capacity Planning
• →Automation & Scripting
• →DevOps & Continuous Improvement
• →Training & Development

CTO TECHNOLOGY ADDENDUMS:

This role is part of CTO focused on technology related to Transport and Access Engineering.

Protocols & Standards:

TDM/ FDM                TCP/ UDP       DAA                                   OSPF

802.11 ax/ac/n          QoS               Circuit Layout Records          BGP

IS-IS                        Ethernet         CWDM/ DWDM                    T-Carrier Services (DS0,T1, etc) 

MPLS                       SONET           OTDR                       

Hardware and Software:

Nokia                       Metasolv                   Actellis                     Fujitsu           

Cisco WLC                Ciena                       Turin/ TransNav          Calix F5, C7, E7 / Calix CMS   

Ribbon                     Infinera                    BTI                          NEC

Transmode               Cisco ONS                 CLI software (putty, secureCRT, etc)

Various DACS hardware (including but not limited to Adtran, T::DAX, Acterna, Coastcom)

Various Remote test sets: Remote NIC, Digital Lightwave, DTM, Acterna RTM, etc

Preferred Certifications:

Nokia NRS I/II           CCNP                       PCNSA                                

SCTE                        JNCIP                       PCNSE                                

CMTS                       CCIE                        CCNA

JNCIA                       JNCIE                       JNCIS