Diabetes Care Advisor - Concierge/Non-Clinical - Onsite/Hybrid

GEMCORE’s continued success has earned us national recognition with Inc. Magazine’s list of America’s Fastest-Growing Companies and with the Cleveland Plain Dealer as a Top Workplace seven years running! We are looking for qualified candidates who share our enthusiasm and drive for winning and want to be part of our caring culture!

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  Treat both new and existing customers like a family member.

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  Cultivate new leads through the prospecting of physicians, diabetes educators, hospitals, clinics, manufacturer representatives and community partners.

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  Develop and maintain a positive relationship with each patient, physician and/or educator by direct communications throughout the insulin pump and continuous glucose monitoring order process.

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  Formulate new relationships with manufacturers, vendors, payers, doctors, patients concurrent with business development.

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  Process daily, weekly and monthly status reports per “tracker guidelines” for manufacturer and management review.

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  The exercise of discretion and judgement in obtaining prior authorization/pre-certification/pre-determination and Certificates of Medical Necessity per insurance requirements to determine shipment and billing.

• Excellent telephone and communication skills with a desire to communicate with patients, insurance companies, manufacturer reps, and physician offices on an ongoing basis.

• Insurance background and/or medical experience, knowledge of deductibles and co-payments, a plus

• Minimum of 1-2 years’ experience in a consumer service organization or healthcare environment.

• Minimal travel required

• High School Diploma or GED Equivalent