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Service Office Admin

Mi-Detroit-mid

OtherOffice

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Quick Summary

Key Responsibilities

Coordinate and schedule service calls and maintenance for generators Dispatch field technicians efficiently based on location and availability Communicate with customers regarding appointment times,

Technical Tools

OtherOffice

Benefits:

A positive and collaborative work environment
Voluntary Life Insurance
Short and Long Term Disability
Medical, Dental and Vision
401K Matching (after 6 months of employment)
Training & development

About Generator Supercenter

Generator Supercenter is the company for all your generator needs. We provide high-quality models, have factory certified technicians for repairs and maintenance, and offer turnkey installations. We are the number #1 Generac dealer in North America. Our employees have extensive training to provide a professional experience every step of the way. Our mission is …. To joyfully provide comfort and peace-of-mind for our customers. To be an outstanding partner to our suppliers. To change the lives of our team members by giving direction, respect, and the opportunity for financial growth. To think and act in alignment with our Creator.

Job description

Generator Supercenter is seeking a highly organized and responsible Administrative Assistant to join our growing organization. In this position, you will perform clerical tasks, answer phones, and help around the office. Other duties will include assisting the Service Dept. with preparing documents, organizing files, managing existing documents, and generally keeping the office organized, tidy, and running smoothly.

Key Competencies and Requirements:

Verbal and written communication skills
Listening skills
Problem analysis and problem-solving
Customer service orientation
Organizational skills
Attention to detail
Good judgment
Adaptability
Teamwork
Stress tolerance and Resilience
Multi-tasker - be able to perform various clerical duties.

Education & Experience:

High school diploma or equivalent
Proficient in relevant computer applications
Required language proficiency
Knowledge of customer service
Good data entry and typing skills

Duties and Responsibilities:

Coordinate and schedule service calls and maintenance for generators
Dispatch field technicians efficiently based on location and availability
Communicate with customers regarding appointment times, service updates, and inquiries
Maintain accurate service records and scheduling logs
Assist with incoming service requests via phone and email
Work closely with service managers and technicians to ensure smooth operations
Provide exceptional customer service and follow up on completed jobs
Must be organized, detail-oriented, and comfortable in a fast-paced environment

REQUIRED

Mandatory On-Call Availability During Hurricane Season
Phone etiquette
Team Collaboration & Cross-Department Support

We are the Largest Residential Generator Installer in the state of Texas and rapidly expanding across the US. Come be a part of our team!

Note: This job description is not intended to be all-inclusive. The employee may perform other related duties as necessary to meet the ongoing needs of the organization.