IT Support Specialist

• →Technical Support & Troubleshooting:
• →Respond to and resolve IT-related inquiries and issues from users in a timely manner.
• →Provide first and second-level technical support for hardware, software, and network-related issues.
• →Diagnose and troubleshoot a variety of IT issues, escalating complex problems to the appropriate team.
• →Support both onsite and remote employees with IT-related requests.
• →IT Asset Management:
• →Support the day-to-day management of IT assets, including laptops, desktops, and accessories.
• →Maintain accurate inventory records and track asset status throughout the lifecycle.
• →Assist with device provisioning, deployment, return, and reallocation.
• →Support onboarding and offboarding processes by preparing and recovering IT equipment.
• →Coordinate the procurement, deployment, reuse, and decommissioning of IT equipment.
• →Collaboration & Project Support:
• →Work closely with the internal team to implement new technologies and system improvements.
• →Support IT projects, including system migrations, upgrades, software rollouts, and infrastructure optimization.
• →Document IT processes and contribute to knowledge base articles for future reference.

• Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).
• ~1 year of experience in IT support or a similar role.
• Proficiency in Windows operating systems, Microsoft Office 365, and common business applications.
• Experience with IT troubleshooting tools and remote support software.
• Strong problem-solving skills, attention to detail, and ability to multitask.
• Excellent communication and customer service skills.
• Knowledge of basic networking concepts, Active Directory, and IT security best practices is a plus.
• Prefer Bilingual (English, Mandarin).

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