MIS Associate

Entity: Genser Energy Ghana Limited (GEGL) 

Position: Management Information System (MIS) Associate 

Division / Department: Organisational Development / IT& MIS, 

Location: Takoradi Ghana (West Africa)  

Report Directly to: Senior MIS Associate 

Subordinate: None  

Designation Level: Sectional Head 

 

OBJECTIVE: The MIS Associate will support the Managed Information Systems function by analysing business processes, gathering requirements, and delivering data-driven and technology-enabled solutions. The role plays a key part in improving operational efficiency through reporting, automation, and low-code application development, with a strong focus on the Microsoft Power Platform (PowerApps, Power Automate, Power BI). In addition, the role carries a product management support dimension - coordinating system enhancements, contributing to platform roadmap prioritization, and acting as the bridge between business users and development teams to ensure internal systems evolve in line with operational needs. 

 

 

Key Responsibilities: 

Business Analysis & Requirements Gathering 

• Engage with business stakeholders to understand operational processes, challenges, and requirements 

• Document business requirements, workflows, and functional specifications 

• Translate business needs into technical solutions in collaboration with IT/MIS teams 

• Support process improvement initiatives across departments 

 

Digital Solutions & Automation Support 

• Design and develop low-code applications and workflows using Microsoft PowerApps 

• Build and maintain automated workflows using Power Automate 

• Develop dashboards and reports using Power BI 

• Support the integration of Power Platform solutions with SharePoint, Excel, and other enterprise systems 

• Maintain and enhance existing Power Platform solutions 

 

Data & Reporting 

• Support development and maintenance of MIS reports and dashboards 

• Ensure data accuracy, consistency, and integrity across systems 

• Assist in data collection, validation, and analysis to support decision-making 

• Work with teams to define KPIs and reporting requirements 

 

System & Process Improvement 

• Identify opportunities for automation and digitisation of manual processes 

• Support implementation of new systems and enhancements to existing platforms 

• Participate in testing (UAT), deployment, and user training 

 

Stakeholder Support 

• Provide day-to-day support to business users on MIS tools and solutions 

• Deliver user training and documentation for developed solutions 

• Act as a bridge between business users and technical teams 

 

Product Management Support & System Enhancement 

  

• Support the product management function by coordinating system enhancement requests from business users across all SBUs 

• Contribute to internal platform roadmap prioritization gathering, documenting, and presenting business cases for new features and improvements 

• Coordinate release cycles, including UAT planning, user communication, and post-release support 

• Monitor system performance and user adoption, identifying gaps and feeding insights back into the roadmap 

 

BUDGETING 

• Support with the preparation of the monthly budget.  

• Contribute to the management of all budget items, including cost control and expenditure forecasting. 

• Contribute to ensuring that the budget is in line with the department’s scheduled activities. 

 

ORGANIZATIONAL DEVELOPMENT 

• Supervise the team to execute assigned projects within deadlines and budget.  

• Carry out performance appraisals and development plans with subordinate staff.  

• Coordinate the leave schedule of subordinate staff. 

 

Knowledge & Experience: 

• Bachelor's degree in information systems, Business, Data Analytics, or a related field 

• 2–4 years of experience in a Business Analyst, MIS, or similar role 

• Experience working in a corporate or operational environment 

• Hands-on experience with Microsoft PowerApps and Power BI 

• Strong proficiency in Excel (advanced level preferred) 

• Experience with SharePoint and the Microsoft 365 ecosystem 

• Basic understanding of data structures and databases 

 

 

COMPETENCIES: 

• Proactivity: Ability to identify complex technical challenges and develop effective solutions in various situations. 

• Technical Issue Management: Ability to address technical issues in a fast-paced, evolving business environment. 

• Effective Communication: Ability to communicate clearly and consistently. 

• Diligent Project Management: Ability to manage multiple projects and deliver results on time. 

• Efficiency Focus: Ability to navigate complexities and enhance efficiency through the effective use of technology. 

• Organizational Skills: Strong planning, organizational, and time management abilities, with experience coordinating activities across diverse disciplines.