Assistant Director, Member Engagement and Staff Operations

Georgetown University comprises two unique campuses in the nation’s capital. With the Hilltop Campus located in the heart of the historic Georgetown neighborhood, and the Capitol Campus, just minutes from the U.S. Capitol and U.S. Supreme Court, Georgetown University offers rigorous academic programs, a global perspective, and unparalleled opportunities to engage with Washington, D.C. Our community is a close-knit group of remarkable individuals driven by intellectual inquiry, a commitment to social justice, and a shared dedication to making a difference in the world.

• Bachelor’s degree in Business Administration, Recreation Management, or a related field
• Five years of professional experience in membership organizations, operations management, or related fields
• Demonstrated experience leading teams and managing operational processes
• Experience with membership engagement strategies
• First Aid, CPR, AED, and Bloodborne Pathogen Certifications
• Certified Pool Operations Certificate
• Trainings must be completed within 60 days of hire
• Excellent communication and interpersonal skills
• Strong leadership and staff management skills
• Strategic thinking and problem-solving ability
• Ability to manage multiple priorities in a dynamic environment
• Proficiency with membership databases
• Knowledgeable of Microsoft 365 and Google Workspace

Assistant Director of Member Engagement and Staff Operations, Campus Recreation – Georgetown University.

The Assistant Director of Member Engagement and Staff Operations is responsible for leading strategies that strengthen member relationships, enhance the member experience, and ensure efficient internal staff operations. This role bridges member-facing programs with internal organizational processes to ensure the organization delivers high-quality services, maintains strong member retention and growth, and operates effectively across teams.

The Director will oversee member engagement initiatives, manage operational systems that support membership programs, and coordinate staff workflows to support organizational priorities. This position plays a key role in aligning member needs with internal capacity while ensuring inclusive engagement practices that expand access and participation among underrepresented students and campus partners. The Director will serve as the senior hiring manager for all student staff positions. This position will be responsible for onboarding, training, supervising, and evaluating customer service staff. The Director will oversee the operations and personnel of both the Membership Office and the Front Desk and will provide operational coverage during hours when student staff are not scheduled.

• Oversee day-to-day staff operations related to member services
• Lead, mentor, and develop staff responsible for member services
• Develop and implement strategies to increase member engagement, retention, and satisfaction
• Maintain management systems and provide training to staff
• Collaborate with program managers to ensure offerings meet member needs
• Contribute to cultivating a welcoming, supportive environment where individuals from all backgrounds, identities, and abilities feel valued, empowered, and able to fully participate in the University’s mission and community.

The Assistant Director of Member Engagement and Staff Operations will report to the Senior Associate Director of Campus Recreation. This position will work with other Campus Recreation professional staff members to maintain a high level of customer service for Campus Recreation members and patrons. This position is responsible for recruiting, interviewing, hiring, training, supervising, and evaluating Customer Service Representatives and Facility Operations Staff who support various areas of the Field House. The Assistant Director of Member Engagement and Staff Operations will collaborate with the Assistant Director, Marketing & Strategic Engagement, to promote Campus Recreation to the campus community and to areas neighboring Georgetown, and to ensure the timely dissemination

of information to members regarding closures, policy changes, and special programs. The position works collaboratively with campus partners, vendors, student employees, and university leadership to support the mission of Campus Recreation and Georgetown. This position will represent Campus Recreation on institutional committees as assigned.

This position has been designated as On-Campus. Please note that work mode designations are regularly reviewed in order to meet the evolving needs of the University. Such review may necessitate a change to a position’s mode of work designation. Complete details about Georgetown University’s mode of work designations for staff positions can be found on the Department of Human Resources website: https://hr.georgetown.edu/mode-of-work-designation.

Pay Range:

The projected salary or hourly pay range for this position which represents the full range of anticipated compensation is:

Compensation is determined by a number of factors including, but not limited to, the candidate’s individual qualifications, experience, education, skills, and certifications, as well as the University’s business needs and external factors.

Current Georgetown Employees:

If you currently work at Georgetown University, please exit this website and login to GMS (gms.georgetown.edu) using your Net ID and password. Then select the Career worklet on your GMS Home dashboard to view Jobs at Georgetown.

Submission Guidelines:

Please note that in order to be considered an applicant for any position at Georgetown University you must submit a resume for each position of interest for which you believe you are qualified. Documents are not kept on file for future positions.

Need Assistance:

If you are a qualified individual with a disability and need a reasonable accommodations for any part of the application and hiring process, please visit the Office for Equal Opportunity Compliance website for general information about requesting accommodations, as well as information about requesting accommodations specifically for applicants. You also can also contact the Office for Equal Opportunity Compliance at (202) 687-4798 or oeoc@georgetown.edu.

Need some assistance with the application process? Please call 202-687-2500. For more information about the suite of benefits, professional development and community involvement opportunities that make up Georgetown's commitment to its employees, please visit the Georgetown Works website.

EEO Statement:

GU is an Equal Opportunity Employer. All qualified applicants are encouraged to apply, and will receive consideration for employment without regard to age, citizenship, color, disability, family responsibilities, gender identity and expression, genetic information, marital status, matriculation, national origin, race, religion, personal appearance, political affiliation, sex, sexual orientation, veteran status, or any other characteristic protected by law.

Benefits:

Georgetown University offers a comprehensive and competitive benefit package that includes medical, dental, vision, disability and life insurance, retirement savings, tuition assistance, work-life balance benefits, employee discounts and an array of voluntary insurance options. You can learn more about benefits and eligibility on the Department of Human Resources website.