Step Down Navigator

The Step Down Navigator will assist in the design, plan, and implementation of programs designed to advance the marketing plans and services of the hospital.

• Attend All Treatment Team Meetings: Advocate for Step-Downs
• Achieve 5% step downs (Next Step Program) per week based on average daily census. I.E. (average census for week= 80, 4 step downs expected.)
• Meet with all patients / guardians that have OP Benefits according to their VOBs & give them an Invitation to PHP
• Meet with Intake / Intake Director Daily to receive OP Referrals & F/U with every referral (minimum of 3x & document follow up) (Review EMTALA for PHP/IOP Referrals)
• Attend Flash Daily to report on Step Down referrals. (Report on BD Dept. in case of DBD/OP Director Absence)
• Communicate effectively with a variety of individuals and function calmly in situations, which require a high degree of sensitivity, tact, and diplomacy. Provide prompt, efficient, and responsive service.
• Update outlook calendar daily with outline of daily tasks, prospecting, scheduled meetings, virtual meetings, and calls.
• Complete the 8-hour shift required for the FT position.
• Verify communication by calling, text, or email.
• Provide exceptional service as front person of GBHI.
• Communicate politely with everyone coming or out of GBHI.
• Complete Outpatient UR & Discharge Planning duties as directed by Director.
• Complete other duties as assigned.

This job description is not intended to be all-inclusive. Employee may perform other related duties to meet the ongoing needs of the hospital.

• Knowledgeable of patient rights and laws pertaining to mental health and regulations pertaining to psychiatric nursing and the treatment of the mentally and emotionally disturbed patients.
• Displays basic knowledge of treatment procedures; interventions common to acute psychotic as well as non-violent crises intervention practice, medical and psychiatric emergency procedures.
• Communicate effectively with a variety of individuals and function calmly in situations, which require a high degree of sensitivity, tact, and diplomacy. Provide prompt, efficient, and responsive service.
• Ability to exercise appropriate judgment in answering questions and releasing information; analyze and project consequences of decisions and/or recommendations.
• Excellent written and oral communication English skills; skills in facilitating and/or co-facilitating process-oriented and didactic groups.
• Ability to read, analyze, and interpret general business materials, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, proposals and grant submissions.
• Ability to effectively present information both electronically and in person and respond to questions from clients, customers and the general public.
• Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions.
• Ability to effectively plan sales strategy.
• Ability to negotiate and build relationships.
• Ability to work on multiple tasks or parts of tasks simultaneously to ensure timely completion of work activities.